United States

Service Design

Customer Experience (CX)

Generalist Product Management

Program Management

UX Research

Service Design Research

Business Transformation

Gina Mendolia

Senior Service Designer

Linkedin

Portfolio

Quantitative research

Product analytics

Product strategy

Qualitative research

Problem-solving

Critical-thinking

Empathy

Presentation skills

Customer service

Conflict resolution

Leadership

Project management

User research

UserTesting

ChatGPT

Figma

Lucidchart

Miro

Adobe Creative Suite

UserZoom

PostgreSQL

Stakeholder management

Communication

Collaboration

Time management

Team player

Organisation skills

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

How to identify star candidates, evaluate technical ability, and close hires

Hiring software engineers

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Leading the design of systemic interventions to improve the employee experience by:
- Partnering with business owners and cross functional teams in complex, multi-partner ecosystems 
- Championing visual frameworks (journey maps, service blueprints, ecosystem maps) to bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and facilitate decision making
- Driving contribution and alignment from multiple stakeholders

My Teammates: Employee Experience Design team is responsible for providing Adobe employees with frictionless experiences, enabling them to collaborate, innovate and be productive from anywhere. We collaborate at every level within the organization and use your experience to design a wide range of employee-facing digital solutions and create meaningful, human-centric experiences for the tens of thousands of Adobe employees worldwide.
            

    
    

    
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Facilitated a 10-week qualitative research course for business and engineering students focused on interviewing, displacement experiments, and data synthesis to develop new perspectives for wicked problems in complex systems

Designing for a variety of large and small clients on a per project basis: service design, design strategy, design research, product concepts, UI prototypes and design. 

Example work:
- Drove an iterative, user-centered design process for the initial launch of a local government communication platform as part of a rapid 6-month city-level COVID response in collaboration with Bloomberg Philanthropies and Johns Hopkins U
- Designed visuals for KPIs, dashboards, and communication modules; iterated with user research and feedback 
- Built consensus from staff level to C-suite on a user-research informed product vision through interactive prototypes; ensured funding contract by creating MVP for a local government communication platform for COVID-19
- Crafted research plan, including a displacement experiment to simulate a “shop-along” in-field observation 
- Led 24 2-hour interviews and facilitated team discussions to translate user research findings into an actionable strategy for a confidential client’s new computing device
- Created, coded, and analyzed 3-part diary study for 50 participants
- Socialized findings in weekly client meetings; provided weekly interview summaries and analysis iterations
- Delivered a reference report with raw data, insights, and recommendations
            

    
    

    
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Design Sketching - ME110, Product Design Methods - ME115B, Graduate Design Research Techniques (Needfinding) - ME277

- Set the vision, defined team roles, wrote job descriptions, and hired for an internal consulting team
- Led and managed an internal consulting team of 6 on the design and integration of a pharmaceutical  supply chain platform with an electronic medical record
- Authored technical design and specification documents for software developer use

- Led the creation of process flows, journey maps, blueprints, and user requirements from qualitative and quantitative research to transform a paper-based PHI and clinical trial management system into a FDA Phase I /II, GDP, GCP, and HIPAA-compliant electronic medical record and a streamlined clinical service flow; managed team of 9
- Conducted user and stakeholder research to assess the scalability of product inventory and processes as part of technology transfer task force during company merger; generated process flow maps and efficiency recommendations
            

    
    

    
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- Led a team of 3 on the analysis and synthesis of manufacturing data and user requirements to assess process gaps, scope process development projects, and inform business decisions; proactively identified and negotiated solutions to resolve time-sensitive issues impacting 3,500+ units of life-saving treatments (savings worth $2.5M)
- Hired, trained, and managed data analyst on SQL programming & best practices for data analysis and presentations to executive members

- Developed, launched, managed, and scaled the full drug product life cycle, including wet-lab experiments, execution of go-to-market plans, and internal organizational preparedness
- Created and led team culture impact assessment for Executive Leadership Team through survey design and discussion facilitation for 50-person organization

- Patented and engineered a drug treatment for Clostridium difficile infection 
- Conceptualized, designed, and implemented complete product packaging including: labels, boxes, product inserts and user-specific documentation; still in use today

Executed on-site field research in Rwanda for (1) fundraising strategy and (2) training for local staff in professional development program for sustainable agriculture and health NGO

Gina Mendolia🇺🇸