Amy Ko🇺🇸

About Amy Ko

CX Lead at Medallia | Alida | Higher Oak

I'm Amy and I'm a customer-centric senior leader with 15 years of experience in scaling global professional and support services operations, driving process improvements, nurturing new CX and EX practices, leading enterprise-wide digital transformations, and modernizing technology stacks. I've worked in NYC and the Silicon Valley; organizations that were acquired, IPO'd, bought by private equity; startups, software firms, consultancies.

I'd love to help you with: Career burn out and mental health best practices Navigating tough work environments with neurodivergence Collaborating with difficult personalities Leading with authenticity and empathy

On a personal note, I struggle with ADHD, Generalized Anxiety Disorder (GAD), and two uncurable Body-Focused Repetitive Behaviors (BFRBs) - trichotillomania and dermatillomania.

Expertise

Sessions with Amy Ko

• 1:1 (45 min) Mentorship Session (45 min): Let's talk! We'll define / review your mentorship goals and see if my background can help you out.

What mentees say

“I’m deeply grateful for Amy’s guidance as I navigated a layoff. She offered advice that was not only practical and actionable but also empathetic and supportive. Her sincerity, kindness, and warmth made a real difference, and her encouragement gave me clarity and confidence to move forward.”

“I had an outstanding session with Amy, who truly exceeded my expectations as a mentor. Her amazing communication and deep subject knowledge provided me with invaluable tips on presenting myself and identifying job opportunities that align with my passions. Amy’s problem-solving skills helped me navigate my job search effectively, offering guidance on keywords and”

“Amy goes above and beyond to add value, and is encouraging at the same time. Received solid constructive feedback around navigating a pivot into the Ops world and around the way I tell my story and position myself (very useful). Lot more to learn from her deep - and wide - Ops background.”