India

UX Design

Customer Experience (CX)

Interaction Design

UX Testing

UX Research

Bachelor of Engineering (B.E.)

achin simhal

Senior UX Designer

Usability Testing

Problem-solving

Critical-thinking

Design systems

Human computer interaction

Salesforce

Adobe Photoshop

Adobe XD

Balsamiq

Figma

Sketch

Tips for transitioning into a new role or company.

Changing roles

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Current Deliverables
1. Entrusted with all functions entailed in leading a dedicated UX design team to enhance user experiences within the specific assigned vertical.
2. Overseeing comprehensive user research efforts to inform design decisions.
3. Crafting intuitive, user-friendly interfaces that align with our enterprise solution on the Salesforce platform.
4. Conducting validation exercises to ensure design effectiveness and usability.
5. Driving the creation of workflows and interfaces that significantly boost the productivity and efficiency of the sales team.

Key Accomplishments:
1. Developed an efficient, highly configurable, and flexible feedback mechanism within the app to evaluate the success of a newly launched feature. This implementation allowed for the precise measurement of design effectiveness, and identification of pain points, and facilitated iterative improvements to enhance user-friendliness.
2. Streamlined the lead and opportunity handling process by introducing automation and assistance mechanisms, reducing cognitive load and cutting process time by 17 minutes, allowing users to focus more on interactions and information browsing.

1. Led a UX design team in delivering user experience solutions for clients, ensuring high-quality outcomes and effective collaboration with successfully establishing a dedicated UX/UI team that grew from one to four members.
2. Partnered with Telstra to enhance the user experience of their enterprise sales application on the Salesforce platform, driving improvements in usability and user satisfaction. Introduced a process involving technical representatives in design decision-making before testing, ensuring proposed designs were technically feasible, which streamlined delivery, eliminated pushbacks, and expedited approval and validation cycles.
3. Pioneered the adoption of a user-centric, design-driven approach in the sales vertical by conducting workshops and proposing strategic process changes.

1. Spearheaded the creation of a comprehensive design system, standardizing design across the company’s products, resulting in a cohesive brand experience and increased customer trust.
2. Played a key role as part of the was a part of the core team and expanded the team to 10 members from 3.

1. Managed the entire UX process, from initial research to delivering high-fidelity designs, ensuring a seamless user experience.
2. Excelled in user research, requirements gathering, interaction design, and rapid prototyping to create intuitive and effective design solutions.
3. Led design teams in project management roles, successfully aligning design outcomes with business objectives.
4. As the second member of the UXteam, the team expanded to 8 with executive support in 1.5 years.

1. Assigned by Xpanxion (now UST Global) to work on-site at Vodafone, managing initial projects and helping to establish the company’s UX team.
2. Collaborated closely with the Human Factors International (HFI) team to train Vodafone’s UX team on HFI methodologies
3. Marked a pivotal career transition into mainstream IT by engaging in end-to-end web development.
4. Focused on front-end design and development for The Weather Channel in an individual contributor role.
5. Contributed to Vodafone’s Center of Excellence, enhancing project outcomes and UX practices.
6. Played a key role in expanding the UX team from 4 to 14 members before departing the organization.

eClerx served as the launchpad for my career. During my time there, I worked exclusively with Dell, where I had the opportunity to hone my leadership skills by managing a small EMEA team of four designers. Later, I co-led a global team responsible for supporting visual merchandising and landing pages for Dell's e-commerce website across 23 different languages. This team comprised 19 members, and I ensured the quality and end-to-end delivery and implementation of projects. My exposure to UX at eClerx inspired me to pursue a career in this field.

I was responsible for visual designing of my client's promo merchandising stuff which includes promo page layout, banners, product images, etc. I single handily managed many weekly and monthly campaigns where I was closely working with the client through calls and emails.

achin simhal🇮🇳