United States

Data Product Management

Aditya Kulkarni

Senior Director, Data Science

Problem-solving

PowerBI

•	Lead a team of 100+ data & business analysts, data engineers & data / business scientists to provide best-in-class operational analytics & big data driven solutions enabling multiple stakeholders drive initiatives that impact contacts deflection of 50% in 3 years
•	Lead a Dell technology services wide Data Science strategy to understand customer intents, journeys and personas of customers transacting in the digital ecosystem that would empower the business to build customized solutions 
•	Build a centralized framework to manage digital rules that ensure customers get effective & efficient self-help solutions in their channel of choice thereby improving online customer satisfaction to 75%+
•	Design a measurement system across unassisted, digital & assisted channels of support to track E2E customer journey performance through successful implementation of Knowledge & Content Quality management centered around optimized SEO functions that enable a consistent digital services experience
•	Built a cohesive cross-collaborative team across data fabric from enablement, engineering to AI/ML deployment to drive predictive & proactive solutions that enable a intelligent, seamless, frictionless & consistent digital customer journey across 500M+ interactions
•	Lead partnerships within internal organizations, academia, industry community and third parties to build state of the art AI/ML solutions in conjunction with product management an IT teams
•	Leverage data-driven insights to proactively identify most impactful opportunities that enable program & product managers to deliver outcome-based initiatives and influence future product roadmaps 
•	Own the end-to-end insights creation-to-consumption lifecycle, leading business problem definition, hypotheses formulation, designing and delivering solutions in partnership with product and program managers

•	Led a team of 10+ analysts and data engineers to provide operational analytics & data integration across multiple digital ecosystems & channels 
•	Built comprehensive analytical frameworks that show customer failover points in an Omni Channel ecosystem which assist channel owners to design programs to improve E2E customer experience
•	Managed & governed Digital Rules Engine that transact over 42K+ rules that enable a personalized, seamless, frictionless and consistent customer experience across multiple digital channels 
•	Built a Knowledge analytics system to track performance of knowledge workers across Dell Technology Services and its impact on key operational metrics such as average handle time, customer satisfaction etc.

•	Managed global cost reduction programs focused on optimizing customer contact rates across all product lines & offers
•	Responsible for building complex business cases for all digital tools & diagnostics that engineering teams developed as part of Unassisted channel strategy & digital transformation
•	Built analytical solutions for multiple stakeholders across different business groups that enabled them optimize contact center operations resulting in services cost avoidance of over $10M annually

•	Set up the Master's of Business Analytics program at Michigan State University

•	Designed, developed and implemented complex financial models to perform effective, efficient and consistent Cost Benefit Analysis for all the products at Dell
•	Standardized the process of impact analysis to setup a collaborative platform between Services and Product Development Groups that facilitated requirement gathering across cross-functional areas such as Supply Chain, Finance and Accounting to understand the different facets of costs involved in the services business

•	Led projects (teams of 3-4 consultants) to develop supply chain analytics using demand forecasting for the world’s largest retailer across all stores which improved the efficiency of their workforce planning system by 30%
•	Built complex analytical solutions for world's largest retailer enabling the client to understand the impact of non-seasonal events on sales forecasts and to make their existing workforce management system more efficient

•	Played a key role in forecasting store metrics such as traffic patterns and customer buying patterns thus improving the accuracy of existing forecasts by 25%
•	Developed innovative processes for managing impacts of external factors on sales forecast; Client leveraged insights generated to conclude that over 23% of the stores were found to have high forecast errors

•	Worked for multiple clients at Cairo, Egypt across several complex Oracle Modules like Accounts Payables, Accounts Receivables and successfully managed to achieve strong customer relationship
•	Designed and developed financial reports for Ministry of Finance, Egypt to improve the expense approval processes, thus reducing the time taken for an approval

•	Built a team from six to 75 to make it one of the largest global operating teams
•	Played a pivotal role in growing the project to the largest revenue generating project for the organization with more than $3 Million
•	Led and mentored a team of over 15 consultants to enable them to resolve over 5000 issues for customers across the globe

•	Worked on five winning bids and proposals to secure important projects for the organization. 
•	Managed customer relationships with clients in Germany, Switzerland and Colombo and received customer appreciation for handling complex issues efficiently - project received a rating of 5.0/5.0
•	Involved in the functional requirements gathering & development of program units in Finance module for a key client in Hong Kong

Aditya Kulkarni🇺🇸