United States

Content Marketing

Program Management

Project Management

Content Strategy

Content Creation

Spring 2016- Study Abroad

Bachelor’s Degree

Adrianne Pearl Gimenez

Training Team Lead

Communication

Collaboration

Problem-solving

Empathy

Leadership

Asana

Canva

Lucidchart

Adobe Creative Suite

Stakeholder management

Presentation skills

Brand positioning

Branding

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

o Led and managed a global team of trainers responsible for creating and delivering training on multiple workflows for 1,000+ analysts for a top social media company across five international sites.
o Successfully ensured the Austin training team met and exceeded weekly and monthly KPIs, including student success and satisfaction rates on a global scale.
o Crafted and presented weekly and monthly reports on the training team’s performance, showcasing the team's ability to meet client-specified deliverables to the Trust & Safety leadership.
o Analyzed and mitigated schedule and scope creep risks for global training requests, fostering collaboration with trainers, change management, operations, and other leads.
o Modernized training content utilizing Articulate 360, resulting in a more efficient training process through e-learning modules, multimedia, and online activities, reducing active training time and increasing schedule flexibility.
o Provided personalized career counseling to individuals, assessing their skills and guiding them towards suitable career paths, contributing to the professional development of team members.
o Supported team performance through engagement initiatives, events, and regular one-on-one sessions, ensuring a cohesive and high-performing training team

o	Oversaw and directed a global project to standardize training curriculum, supporting the client's top product valued at $114B, ensuring uniform knowledge across international teams.
o	Delivered engaging presentations to diverse audiences, including internal teams, stakeholders, and clients, showcasing complex concepts clearly and concisely.
o	Communicated directly with internal and external stakeholders globally, identifying knowledge gaps and adjusting the curriculum accordingly to meet the diverse needs of a global workforce.
o	Led a team of trainers through the execution of top-priority training involving multiple shifts, resulting in the successful clearance of a backlog of 12,000 cases in just 2 weeks.
o	Presented company initiatives and achievements in town hall meetings, demonstrating confidence and articulating key messages to a large audience.
o	Managed HR projects focused on recruitment, training, performance management, and employee engagement, resulting in improved organizational effectiveness and employee satisfaction.

o Resolved over 50 payments-related inquiries for a top social media company daily by explaining billing systems, providing clarification about charges, and by educating users on how to utilize our client’s social media platform. 
o Specialized in high-priority workflows as task captain and improved task workflows by innovating an automated organization of 300 tasks for 10 specialized analysts.
o Instructed 6 analysts in Dublin and Austin in high-priority escalation processes and task workflows, increasing on-call support team capacity by 60%.
o Managed a 15-member cross-functional leadership team over 7 products and completed the successful launch of a site-wide COVID-19 and civil rights committee and resource website, raising $1,576 for charity.

o	Coordinated with Executive Director to execute fundraising and communications goals and led fundraising campaigns that generated $250,000 in donations annually, surpassing targets by 20%
o	Led a team of six development assistants and interns to create daily social media posts over Twitter, Facebook, and Instagram accounts, increasing daily page engagement by 6%.
o	Published insightful blog posts on relevant industry newsletters, sharing expertise and generating discussions within the foster care and nonprofit community.
o	Wrote and developed content for website blog, monthly e-newsletter, and annual report. 
o	Directed website rebranding, social media, bus and mail advertisements to increase donor and volunteer base by 30 volunteers.
o	Executed annual charity 5K/10K/8 Mile for 250 guests and Chicago Marathon team fundraising efforts to raise $18,000.

o	Assisted the Executive Director and board to increase ticket sales of annual fundraising events, raising over $150,000. 
o	Implemented SEO strategies resulting in a 4% increase in website traffic within six months.
o	Optimized donor relationship software (eTapestry) to partially automate data input for over 1000 donors.

Corresponded monthly to hundreds of students through newsletters, in person consultations, and tabling events.
 Key Contributions: 
- Oversaw various planning committees in the design and execution of campus-wide service
events such as the Volunteer Fair for 300 student participants.
- Formulated streamlined office systems and improved employee efficiency and organization.
- Analyzed student and community partner feedback in order to create goals and guidelines
for future programs.
- Trained new hires in presentation, program planning, and student advising

Corresponded monthly to hundreds of students through newsletters, in person consultations, and tabling events. 
Key Contributions:
- Established planning committees in the design and execution of campus-wide service events resulting in over 600 hours of community service.
- Streamlined office library system and newsletter procedures to improve communications and programs, increasing office visits by 33%.

• Informed customers on products and promotions to over 75 customers per shift
• Managed and balanced daily cash flows over $600 from operations

• Participated in weekly team meetings to learn marketing skills to improve overall office sales
• Maintained customer base by personal networking and customer references  
• Marketed CUTCO products by demonstrating to customers one on one in their homes
• Achieved first promotion by selling over $1,500 of CUTCO products

• Provided high quality customer service by responding  to customer needs
• Contributed to the team effort in preparing and taking customer orders
• Maintained a sanitary and efficient work environment

Adrianne Pearl Gimenez🇺🇸

About Adrianne Pearl Gimenez

Expertise

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