Egypt

Service Design

Customer Experience (CX)

Generalist Product Management

Group Product Management

Customer Success Management

Program Management

Project Management

Generative AI

AI Product Management

AI Ethics

Duke University

American University in Cairo

Ahmed Hagras

Chief Delivery Officer

Product strategy

Communication

Problem-solving

Critical-thinking

Empathy

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Project management

AI/ML

LinkedIn writing

Product roadmap

Optimizely

Trello

Zapier

Asana

Axure

Canva

ChatGPT

Carrd

Facebook Ads

Figma

GitHub

HTML

HubSpot

Jira

Mailchimp

Miro

Notion

Confluence

GitLab

PowerBI

Linear

Sales plan and process

Product analytics

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

I lead delivery across the studio's portfolio of early-stage ventures, managing co-founders and cross-functional teams to drive execution across KSA-based ventures.

Led commercial strategy and go-to-market execution for system integration and technology enablement, driving market expansion, client acquisition and retention, cross-functional alignment across sales, marketing, consultancy, and delivery, and operational excellence through streamlined processes aligned with digital transformation and customer experience industry trends.

Led revenue growth, sales, and business development initiatives in the healthcare technology sector, managing P&L, optimizing commercial operations, negotiating strategic vendor partnerships, and revamping go-to-market strategies while aligning cross-functional teams to drive market expansion, customer satisfaction, and sustainable business growth.

Defined the long-term strategy and product roadmap for a B2B2C SaaS offering, driving MRR and annualized revenue growth through product enhancements and integrated marketing strategies while managing P&L, optimizing costs, improving client satisfaction and NPS, implementing pricing policies, and collaborating with Agile SCRUM teams on product development, UX, and feature prioritization.

Planned and oversaw product and customer success operations, establishing target operating models, departmental KPIs, operating procedures, and HIPAA-compliant quality assurance protocols while managing P&L, developing quarterly business plans and executive reviews, and coordinating outsourced operations across global vendors in marketing, logistics, customer support, and legal services.

Managed offshore and outsourcing operations for U.S. clients across a 200+ employee business unit, consistently exceeding client satisfaction and financial targets, leading leadership development initiatives, optimizing business processes and service delivery through technology and COPC standards, and overseeing budgeting, staffing, and operational efficiency improvements.

Ahmed Hagras🇪🇬

About Ahmed Hagras

Expertise

Sessions with Ahmed Hagras