Mexico

Architectural Engineering

Security Engineering

Business Transformation

CUCW2 - Administering Cisco Unified Communications

Information Technologies technician

Alvar Torres

Technical director

Communication

Collaboration

Problem-solving

Critical-thinking

Presentation skills

Leadership

Cloud computing

Information architecture

Docker

In charge of unblocking customers migrating to or already operating in Azure.
Performed recommendations to refactor, Lift and shift or rehost the solutions.
Performed reviews for scalability, including code, processes, and tools reviews.
Performed reviews for HA/DR scenarios, including RTO and RPO focused reengineering.
In charge of evangelizing to operate in a “Cloud First” mentality.

● Supporting network operations in an environment with more than 30 servers, Firewalls and switches around Canada.

● In charge of overlooking at the HelpDesk team

●  In charge of negotiating and supervising third party consultants/vendors 

●	Configuring WatchGuard UTM (Unified Threat Management) appliance (including IDS and IPS and DLP)
●	Deployed MacAfee endpoint protection (including HIDS)
●	Implemented PRTG (Network monitoring service)
●	VMware (ESX 6.0) administration (VM creation, migration and resources allocation)
●	Windows 2008 r2 server administration
●	SharePoint 2010 administration.
●	HP Wireless access point deployment.
●	Dell SonicWALL VPN administration.
●	MS SQL 2008 administration.
●	Riverbed WAN optimization installation and support. 
●	Implemented BES12 MDM (Mobile Device Manager) with BYOD
●	HP Procurve and CISCO switches deployment and administration.
●	CISCO VOIP (CUCM 10 and CUC) administration.
●	Datto backup administration.
●	HP P2000 and HP P4000 SAN administration.

●	Supporting network operations in an environment with more than 100 servers, routers and switches around the world.
●	HP blade servers and HP SAN administration.
●	CentOS/RHEL, Cpanel administration.
●	Brocade fabric switch administration..
●	Cisco ASA firewall administration.
●	Cisco AnyConnect VPN administration.
●	VMware administration (VM creation, migration and resources allocation)
●	Windows 2008 r2 server administration
●	SharePoint 2010 and 2013 administration.
●	MS SQL 2008 administration.
●	Solarwinds configuration and maintenance.
●	Riverbed WAN optimization installation and support. 
●	Cisco routers, switch and access point configuration and troubleshoot.
●	Mitel phone system support.
●	DNS, DHCP management.
●	Active directory and Exchange accounts creation.
●	GPO and Batch/PowerShell scripts creation.
●	Airwatch MDM administration (For managing iOS, Android and Windows phone devices.
●	Print and file server creation and administration.
●	HP SAN configuration and support.
●	Symantec Backup exec 2012 management.
●	BES 10 server support.
●	In charge of the migration from Windows server 2003 to Windows server 2008 R2 as Domain controller. 
●	Traveled around the world implementing new offices, including purchasing, installing and configuring the equipment.
●	Provided training to the users of those new offices in Spanish, English and French.

●	Supported Network operations in a multiple sites topology with 700 PCs and 200 Macs. 

● In charge of part of the IT team 

●	Mac OS X hardening and administration on an Active Directory environment.
●	VMWare Esx administration (VM creation, migration and resources allocation)
●	Windows 2008 r2 server administration
●	CentOS/RHEL administration 
●	Meraki MDM (Mobile Device Manager for iOS devices) implementation and administration.
●	CentOS (Linux) server install and configuration.
●	Cisco Nexus Switch management.
●	Mitel phone system support.
●	DNS, DHCP management.
●	Active directory and Exchange accounts creation.
●	Windows 7 applications support.
●	GPO and Batch/PowerShell scripts creation.
●	Print and file server creation and administration.
●	Netapp “data on tap” management.
●	Symantec Backup exec 2012 management.
●	In charge of writing all the team`s documentation.

· In charge of the hardware and software maintenance for the Montreal office.
· Account Executives and VP support.
· Domain accounts creation and deletion.
· Citrix administrator.
· BES server and ACT! Account creation and administration.
· Imaging solution (FOG) maintenance expert.
· Windows and Ubuntu server maintenance and back up.
· Antivirus server maintenance.
· Backup person for Change control and Implementation.
· In charge of White listing client`s domains to bypass Spam filter (Cisco Ironmail)

· Provided Technical support via phone & email.
· Logged all technical issues in the CRM application.
· In charge of Level one queue.
· Provided technical support in both English and Spanish.
· Remote access, RSA token, Active directory and Blackberry support.

· Provided training on computer hardware to Sales representatives.
· Provided training and demostrations of products functionality to help sales representative to perform their job.

Alvar Torres🇲🇽

About Alvar Torres

Expertise