Singapore

UX Design

Service Design

Product Design

Customer Experience (CX)

Generalist Product Management

UX Testing

UX Research

Service Design Research

Business Transformation

Systems Design

Nanyang Technological University

Singapore Polytechnic

Alvin Chan

Design & Product Practice Lead

Problem-solving

Time management

Critical-thinking

Empathy

Stakeholder management

Analytical skills

Project management

Product roadmap

Qualitative research

Usability Testing

User research

Deal strategy

Adobe Illustrator

Adobe Photoshop

Autocad

ChatGPT

Figma

Google Analytics

Maze

Miro

SEMrush

Solidworks

Mural

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Co-lead IBM's Design Practice, setting delivery standards and direction for a team of designers and consultants delivering digital product and platform engagements across public sector accounts. Partner with client and delivery leadership to translate complex, multi-stakeholder transformation goals into practical outcomes — from stakeholder alignment and problem framing through to delivery.

Led cross-functional product and platform delivery engagements for clients across financial services, government and public sector work — translating business strategy into digital product and service capabilities for early-stage (0–1) and in-flight platforms. Partnered with clients from discovery through delivery to define solution outcomes, align stakeholder needs, and govern execution.

Championed transformative initiatives at a government tax agency by leading cross-divisional projects that applied Design Thinking and Behavioral Insights to redesign taxpayer journeys, identify root causes, co-create service improvements, prototype and pilot interventions. Skilled in securing executive alignment and driving measurable improvements in user experience, service adoption, and operational efficiency.

Customer-centric marketing and innovation lead at Great Eastern, driving customer-focused solutions across the marketing organization by applying design thinking and empathy to map journeys, surface pain points, and facilitate cross-functional co-creation. 

Pioneered Design Thinking adoption at Changi General Hospital by developing a patient-centric content and training framework; led and mentored multidisciplinary teams on multiple human-centered projects, collaborating with clinical and administrative staff to map patient journeys, prototype interventions, and implement solutions aimed at improving patient experience and staff workflows.

Designed UI architecture for multiple audio applications across desktop, iOS, and Android, defining information architecture, page hierarchies, interaction patterns, and responsive layouts; led wireframing and UI specifications and collaborated with product and engineering teams to deliver consistent, usable cross-platform experiences.

Alvin Chan🇸🇬

About Alvin Chan

Expertise

Sessions with Alvin Chan