United Kingdom

UX Design

Service Design

Content Design

UX writing

UX Testing

UX Research

Service Design Research

Business Transformation

Amanda Sampson

Lead Service and Experience Designer

Quantitative research

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Analytical skills

Accessibility

User research

SurveyMonkey

Trello

Webflow

Balsamiq

Figma

Lucidchart

Miro

Mural

Sole responsibility for the consultant experience and associated platform design of a digital marketplace supporting a new career development initiative within BCG’ consulting career track. Focused on delivering MVP alongside developing the future roadmap for the platform, testing designs and experience flows with users and challenging the business to think differently about how it delivers the experience to consultants.

Working in a multi-disciplinary team to champion the customer experience across a range of projects, including driving the strategic vision and design for an integrated customer servicing capability and developing new new, digital-first propositions and enlightened
segmentation approaches in Commercial Banking.

Yellow/Black Design helps organisations across all sectors to innovate, grow and deliver positive change. We take a human-centered approach to design and problem solving, partnering with our clients to design and launch valuable products, services and change programmes. We help our clients to develop sustainable innovation and change capabilities so they can drive improvement from within.

Leading service design and business strategy projects in a multi-disciplinary design agency. Coaching and developing colleagues and clients. Business and relationship development responsibilities with key clients across finance and automotive sectors. Key project deliveries included the vision and strategy for a future rail infrastructure project, user research capability building for the UK energy regulator, and the design and deployment of a new service and business line for a large home retailer.

Doing what designers do and building a braver, more human future. Solving problems for clients across a wide range of industries; financial services, utilities, HR and recruitment, facilities management and transport, to name a few.

End to end design and implementation of KYC reconciliation service across Global Banking & Markets. Prototyping the service for collecting and reconciling KYC data, feeding findings into the design for a semi-automated service and developing training for local teams.

Leading product design in collaboration with business architects and developers. Wireframing, customer journey mapping and input into rapid prototyping.

End to end design of corporate customer onboarding service, product owner for colleague platform and processes

Strategic analysis and design of pipeline products including customer-facing research and prototype testing. 
Definition and implementation of change framework across the organisation.
Design and deliver into build for two strategic data products.

Design of user-driven data exposure tools and business service to support global workflow, coupled with determining data integration strategy to expose disparate data sources in single-page applications.

Design of proprietary pricing and settlement engine for merchant card acquiring.

A combination of responsibilities across business architecture, analysis, project management, design and solution development for divestment of identified customer accounts and parts of the branch network.

Operating model design to support centralised Customer Screening system across wholesale and international landscapes including informing solution design for screening tool.

Ongoing solution design for Sanctions screening tool and supporting operating model.

Product design for fee billing system and supporting operating model design.

Prototyping and testing a new Audit & Assessment database, MI dashboard and associated operating model and process design. Trained internal auditor and CMMI assessor, conducting in-depth asset reviews and process audits and assisting with CMMI assessments.

Providing support to on-site installation engineers to resolve issues, including managing deployment and disposal of equipment

Design and production of pitch books and packs for land purchase using PowerPoint, CorelDraw and Adobe Acrobat. Design and production of site leaflets, web collateral and exhibition materials.

Development and delivery of training programmes for salon staff, managing a team of salon therapists.
Development of advertising strategy and marketing materials.

Amanda Sampson🇬🇧

About Amanda Sampson

Expertise

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