Brazil

UX Design

Service Design

Customer Experience (CX)

Pós-graduação Lato Sensu - MBA

Amanda Cardoso

Growth Designer

Prototyping

Problem-solving

Time management

Customer service

Design systems

User research

WordPress

Airtable

Asana

ChatGPT

Figma

HTML

Adobe Creative Suite

Minha expertise se concentra nas dinâmicas de gamificação aplicadas aos portais de Especialização de Donos de Restaurantes. Minhas principais contribuições incluem:
- Design de jogos e dinâmicas de engajamento para os alunos
- Análise profunda de perfis e comportamentos dos mentorados para personalizar experiências de aprendizado.
- Criação de copy envolvente para comunicar e engajar os usuários nos jogos, maximizando a participação.
- Desenvolvimento de apresentações e manuais que tornam o jogo acessível e fácil de entender.
- Estruturação, envio e análise de pesquisas de satisfação (CSAT e NPS) para garantir um aprendizado de alta qualidade.
- Facilitação de reuniões colaborativas com a equipe para otimizar estratégias de gamificação.
- Prototipação de artefatos pedagógicos e ambientes de aprendizagem que proporcionam resultados de aprendizado eficazes

Resultados: Matriz pedagógica em desenvolvimento, criação de dashboards e aumento de engajamento de 42% para 68% dos Mentorados.

I was the Designer responsible for leading the UX and drafting processes 
of interfaces (UI) of a legal software, acting as the right arm of the 
Product Owner (PO) and working closely with the 
development within the software factory. In Figma, I create interfaces 
customized based on customer needs or innovation projects. 
To ensure that the business and technology areas are aligned, 
I perform several activities, including the detailing and validation of 
projects, active listening to understand the customer's real needs, 
the validation of usability screens and flows, the evolution of projects with 
based on user feedback, conducting meetings between teams and internal  
communication. I also help in creating dashboard layouts 
with internal and external indicators.

As a Service Designer, I follow the satisfaction surveys 
creating action plans for the feedbacks to keep the return rate at more than 30%. In addition to  
being responsible for improving the processes of the 
IT support. I can point out that: 
- Implemented a Gamification Project to monitor the performance of 
other analysts. 
- I already taught CSAT and Agile courses for the team, which generated a lot of  
engagement with the material and subjects covered. 
- Redesign of Processes to reduce calls by 70% - Standardization of Documentation  
for audits

Freelance Designer specialized in creating intuitive and pleasant user  
interfaces, helping my clients to increase conversion in their 
websites and apps. With more than 05 years of design studies, I developed skills  
in effective navigation flows, Wordpress, CSS3 and Javascript, allowing me to  
create responsive and attractive websites that adapt to different devices and  
platforms. 
My work approach is based on understanding the needs 
of the client and users, in order to provide customized and effective  
solutions. I am always looking for new opportunities to improve 
my skills and learn from the latest trends and technologies in 
design.  
Please contact me to discuss how I can help you achieve your design goals  
and provide the best experience for your users!

As Product Owner, the main projects I was involved in 
they were: 
- Validation and implementation of the new layout of the Minha Vida website 
- Production of the internal feed management system 
- Creation of an internal system for managing advertising for large companies 
customers on site 
And my main tasks: 
- Management of agile processes with the development team (daily, 
review, retro)  
- Writing and approval of user stories 
- Analysis of metrics such as vewability, audience and performance of sites

At Promobit, I had the following main challenges: 
- Creating a new forum (Desktop) 
- Reformulation of the coupons area (Desktop, Mobile and Apps) 
- Adaptation of the Android application to Material Design.
And the main activities I performed: 
- Product Analysis based on user feedback, UX improvements and suitability for  
material design 
- Homologation of features: Android, iOS, Desktop and Mobile 
- NPS and engagement surveys 
- Construction of screens with the Product/Design team

I was hired as a Product Analyst and my main achievements were: 
- Internationalization of the Diet and Health application 
- Creation of the White Label version of the application for Smartfit 
- Creation of the Diet and Health Community in an Android and iOS application

As an intern, I learned to: 
- Mobile/Desktop UX and UI Analysis 
- User Stories writing 
- Backlog management 
- Approvals 
- Benchmark analysis 
- Application rebranding 
- Conversion Strategies 
- ASO best practices in Play Store and Apple Store 
- Proposals for New Features 
- Mobile Metrics Analysis 
- Creating Dashboards 
- Follow-up of OKRs 
- Story Mapping

My main internship activities were: 
- Support for solution architects in Business and Pre Sales 
- Extraction and Creation of Reports in SAP CRM and SAP BI 
- Translation of Scope Documents and Proposals 
- Integration with the Solutioning Cockpit

Amanda Cardoso🇧🇷

About Amanda Cardoso

Expertise

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