United Arab Emirates

Technical Product Management

Platform Product Management

Back-end

Service Design Research

Architectural Engineering

Site Reliability

Bachelor of information and technology

Amir Ziyaee

Senior Software Engineer

Product analytics

Communication

Problem-solving

Critical-thinking

Customer service

Leadership

Conversion optimisation

Database management

Design systems

Unit Testing

Sales plan and process

Postman

Trello

Adobe Photoshop

ChatGPT

Figma

GitHub

Glassdoor

Google Data Studio

Hotjar

HTML

Java

JavaScript

Miro

Notion

Confluence

GitLab

Google Analytics

gRPC

REST API

MongoDB

RabbitMQ

Namely

PostgreSQL

Collaboration

Conflict resolution

Project management

Product roadmap

Product strategy

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

How to identify star candidates, evaluate technical ability, and close hires

Hiring software engineers

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

Best practices for documenting projects, epics, and stories

Writing product requirement documents

Software engineer dotnet in Unified Communications Team.
Develop, Maintain and Scale up platform services for contact center (Customer Online Chat, After Call Survey, Call Monitoring, Call Quality Control Panel, Voice Mail Monitoring Panel, Call Analysis and more)
Digikala Call Center as one of the largest contact centers in middle east, handle more than 30,000 calls and chat messages per day with automations by UC Team.

Customize and develop new features based on digikala crm work flow on Microsoft Dynamics CRM.
build integration web services for Digikala flow and CRM systems.

I worked as a Dotnet Developer at Digikala in the Unified Communications Team. My role involved enhancing customer support through real-time chat solutions, creating a call center monitoring wallboard, and developing Cisco Finesse gadgets. I contributed to improving communication and customer service.

I was a Junior Software Engineer at Digikala.com, focusing on improving user experiences, optimizing SEO performance, and leading the development of Openbox, a successful subsidiary website. I contributed to Digikala's growth and innovation in full-stack development for a seamless customer experience.

full stack developer (c# asp.net, html, css, JavaScript)

SEO specialist for all the customers who used our platform, analysis with google analytics.
and content team leader.

Amir Ziyaee🇦🇪