United Arab Emirates

UX Design

Customer Experience (CX)

Generalist Product Management

Group Product Management

Sales

Business Development

Customer Success Management

Program Management

Project Management

UX Research

Data Analysis

Master of Business Administration (MBA)

B.E.

Amit Mehendi

Building PropHero

Usability Testing

Relationship management

Quantitative research

Monetisation

Newsletter writing

Product analytics

PR writing

Product strategy

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Project management

Negotiation

Analytical skills

Advanced data analytics

AI/ML

Business intelligence

Email writing

Market research

User research

Sales plan and process

Product roadmap

Postman

Trello

Balsamiq

ChatGPT

Crazy Egg

Figma

Jira

Miro

Confluence

Google Analytics

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• Managing On-demand Delivery SaaS, nGage Enterprise
• Managing E-commerce Delivery SaaS, nGage E-commerce
• Managing a team of Product Managers and UX/UI
• Key Product Launches in nGage Enterprise - Assignment 2.0 (achieved 75%+ auto assignment), Driver Compliance (decreased customer complaints by 33%), Delivery Partner Integrations, POS Integrations, Delivery Zone Template (reduced onboarding efforts by 85%)

• First Product Manager to join the company. Hired, built and managed a team of Product Managers and UX/UI. Set up product processes
• Key Product Launches in nGage - Driver Pooling (increased Driver Utilization Rate by 17%), Store QR (resolved conflict between store ops and fleet), Zone Controller, Card Payment on Delivery, Driver Tracking API (created additional revenue stream)
• Launched Waynaq in April, 2020 and migrated the fleet from vendor to in-house Workforce Management product, resulting in saving of ~150K AED per year, launched Forecasting and Auto-scheduling

iMile is a cross-border delivery services company and an emerging startup in the Middle East.

Key Responsibilities:
• Managed Mobile Web, Driver App, Customer Care Portal, Reporting Platform
• Improved product processes from capturing requirements to post launch support
• Key Product Launches - Mobile Web for scheduling and tracking orders by customers (achieved 25% scheduling and decreased customer care calls by 40%), Driver App (successfully migrated the fleet from vendor to in-house Driver App, resulting in saving of ~100 AED per year), Customer Care Portal integrated with an off the shelf call centre solution with auto-dialler support, supported in-house Operations ERP
• Led partnership between iMile and a well established company in Middle East thereby increasing the order volume by 10%
• Key Products under Development (when left) - Reporting Platform

Fetchr is a technology driven logistics services company in the Middle East.

Key Responsibilities:
• Managed Mobile Web, Customer App, Driver App, B2B2C Portal for SMEs, C2C API Integration, Call Centre Portal
• Spearheaded efforts for improving scheduling accuracy
• Led In Mall Delivery for one of the largest groups based in Dubai
• Key Product Launches - Mobile Web 2.0 for scheduling and tracking orders by customers (decreased undelivered orders due to wrong area by 66%), Customer App 2.0 (complete facelift, increased order completion by 10%), ML Scheduling Channel (decreased call centre calls by 15%)
• Key Product Launches (cont.) - Bucketed Area Routing, Driver Activity Log, Pickup History Log, B2B2C Portal for SMEs (increased SMEs order volume by 10%), C2C Partner API Integration (onboarded one of the biggest C2C marketplace clients), Auto-dialler support for Call Centre Portal, In Mall Delivery API Integration
• Led VAT implementation for C2C and In Mall Delivery

JRD Group (now acquired by Property Finder) is a Dubai-based technology enterprise in real estate sector.
 
Key Responsibilities:
• Managed Real Estate CRMs, PropSpace and RealSpace
• Key Product Launches in PropSpace - Property Management, Listings Quality Score, Multiple Listings Service (MLS), New Reporting Suite, Modern layout with Arabic version
• Launched RealSpace, a brand new Real Estate CRM for US and UK markets
• Key Product Launches in RealSpace - Automation, Custom Fields, Transaction Management, Multi-Branch Solution, Drip Marketing

Makaan.com is India’s fastest growing real estate website and is now part of Elara Technologies, Singapore.

Key Responsibilities:
• Managed Buyer Website, Buyer App, Seller Portal, Seller App
• Was responsible for influencing key user metrics - Average Session Duration, Sessions, Users, Sessions/Users, Bounce Rate, Volume of Enquiries, % Users giving Enquiries, Active Sellers, Active Listings
• Key Product Launches - Project Search on Map, Private Call Back, Grid View on City pages, Investment tab, Mobile Web 2.0, Makaan.com first Android App for Buyers. With mobile being the key focus, % Users giving Enquiries increased by 120% and Average Session Duration increased by 20% on mobile
• Key Product Launches (cont.) - Unified Lead Management System, Very Important Property (VIP), Dormant to Active Seller Drip Email Campaign, Makaan.com first Android App for Sellers. All the efforts led to increase in Active Sellers by 12% and Active Listings by 10%

• Supported Assurance in Pre-Sales, Sales & Business Development activities to achieve revenue and pipeline targets by acquiring new clients and selling new business to the existing clients
• Was responsible for anchoring deliverables including Sales Presentations, RFI/RFP Responses and Commercials
• Liaised with key stakeholders including Clients, Assurance SMEs, Account Managers, Business Development Managers and Bid Managers
• Held key client visits and presented business solutions in the client meetings
• Maintained analyst relations for competitive market analysis to build new product offerings
• Conceptualized and prepared collaterals including Case Studies, Brochures & Flyers
• Was TIARA certified and led QA process improvement initiatives

• Was the Product Lead for designing and developing Financial modules in the One HSBC Core Banking product
• Worked as an Onsite Coordinator at HSBC Bank, Canada and was responsible for business analysis, gathering business requirements, preparing functional specs and coordinating offshore deliveries
• Mentored a team of 40 associates in HSBC Bank, Brazil
• Was recognized with ‘SPOT’ award for successfully leading a geographically and culturally diverse team of 20 associates across India, Brazil and China

• Was responsible for gathering business requirements during the 3 month’s client visit in USA
• Prepared system maintenance and technical documents for various applications
• Other responsibilities included Design, Analysis, Coding, Unit Testing, Defect Triage and Peer Review
• Was recognized with ‘Thanks a Zillion’ award for mentoring the new entrants

Amit Mehendi🇦🇪