Malaysia

Generalist Product Management

UX writing

Project Management

UX Testing

UX Research

Bachelor's degree

GCSE and A-Level - High School Diploma

Ammar Arif

Senior Product Manager

Resume

Portfolio

Product analytics

Product strategy

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Presentation skills

Stakeholder management

Leadership

Project management

Analytical skills

User research

Product roadmap

Amplitude

Figma

Jira

Miro

Notion

Confluence

- Conduct and collate research geared towards learning about user insights and experience- Design and implement product research framework- Learning about our users' jobs and preferences to inform development of software and provide maximised value to all stakeholders

Marketing and Administrative internship that provided key experience in working in a high-pace environment.Roles and accomplishments include:- Creating and presenting digital marketing materials for Philips clients, face-to-face in at least 14 client-firm meetings- Assist senior staff in training freelance and temporary sales associates in product knowledge, required comprehensive catalog research- Update inventory lists and product information lists on a weekly basis for marketing and sales team- Taking down meeting minutes in weekly internal team meetings and relaying them to relevant channels- Supervise and manage Junior Interns; assigning tasks and evaluating performances to senior staff

Ongoing:- Accounts Reconciliation and Payables/Receivables analysis. Create and maintain cost/revenue sheets, P&L statements, and conduct accounts supervision regarding company finances and accounts.- Online marketing and social media engagement through Facebook/Google/Instagram; promotion of products and deals through social media.- Assist in managing restaurant and staff as well as providing customer service to patrons. Furthermore, managing Point of Sale system, handling cash/end-of-day sales and prompt deposit to company account.- Enrolling restaurant on numerous Online Food delivery apps and E-Pay payment platforms - including customer and client relations through these vendors. Working with staff to ensure their working proficiency with third-party vendors and electronic order systems.- Creating digital media for social media posts, advertisement boards, flyers, and e-mails. Menu design for rotational menus such as buffet, brunch, seasonal etc.Achievements:- Assisted in designing a more professional and less cluttered restaurant menu, as well as implementing a separate drinks menu. Developed both to be more in-line with the restaurant's cultural heritage and overall aesthetic. Created other supplemental catering menus/brunch menus etc.- Signing up for food delivery apps/services, resulting in an average of 21% monthly sales revenue increase from previous months- Created new restaurant website using the Wix website design tool and implemented online-ordering through website.- Product-testing and development of a line of packaged sauces/chutneys to be launched commercially.

Simultaneous Customer Care Associate training program and Client relations internship program in a lively call center environment:Roles included:- On the Job training in customer care as well as taking over 40 calls in a customer service representative capacity as part of training program- Face-to-face and phone experience dealing with SME clients in several capacities such as client acquisition and client relations- Conducted customer assurance surveys for SCB cardholders and consumer clientele.- Rotational administrative duties included clerical tasks: data entry, errands, and answering e-mails.

Ammar Arif🇲🇾