Brazil

Customer Success Management

Program Management

Project Management

Site Reliability

Master of Liberal Arts (A.L.M.)

Graduate Certificate

Master of Business Administration - MBA

Bachelor's Degree

High School

Andre Menezes

Global Reliability Tools Program Manager

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Presentation skills

Customer service

Stakeholder management

Project management

Zapier

Asana

Jira

Confluence

Zendesk

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

• Providing strategic guidance to teams to promote the company's culture;
• Actively contributing to the definition, monitoring, prioritization, and communication of my team's strategy and objectives;
• Implementing Nubank's strategy and design processes that enable Nubank to grow efficiently;
• Responsible for defining and implementing tools and processes to track and provide visibility to critical KPIs;
• Managing strategic projects aiming to support Nubank's growth;
• Elaborating and controlling project plans, schedules, budgets, resources, and all aspects related to the Project;
• Managing SaaS platform implementations.

• Responsible for leading engagements, ensuring projects are properly planned and delivered within scope;
• Managing multiple billable T&M and FF implementation projects in LATAM;
• Mapping, evaluating and improving client’s customer services workflow;
• Implementing improved workflows along with Zendesk solutions to boost operational efficiency;
• Leading requirements and design workshops;
• Carrying out Zendesk products configurations.

• Responsible for the successful execution of the project, and the customer experience along the way;
• Consultation on best practice usage of the SAP Fieldglass application and integrated systems; and solution designing;
• Develop and control project work plan, implementing continuous improvement;
• Identifying and analyzing opportunities to improve client’s business workflow;
• Define and monitor project KPIs;
• Implementing improved workflows along with SAP solutions to enhance performance and productivity;
• Monitor project risks and defines mitigation plan;
• Prepare Project Status Reports and KPIs.

• Management of various credit operations processes;
• Leading a Credit BPO team located in Manilla;
• Management of projects with the aim of improving customer-facing processes.

• Managing global projects applying PMBOK techniques, and Lean Six-Sigma methodology;
• Implementing continuous process improvement throughout the operation;
• Mapping, modeling and redesign processes by proposing improvements;
• Implementing process improvements and change management initiatives;
• Performing audits on operational processes to recommend improvements to increase efficiency.

• Supporting, managing and organizing corporate travels for our customers.
• Consulting all business travels.
• The focus was always to support the traveler and give the better options for them.
• Issue tickets, book hotels, and rent cars.

Andre Menezes🇧🇷

About Andre Menezes

Expertise