United States

Service Design

Program Management

Project Management

Business Transformation

Andrew Brummer

Fractional / Interim CEO and Operator

Relationship management

Public Speaking

Partnership

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Project management

Negotiation

Business intelligence

Deal strategy

Event organisation

Forecasting and reporting

Budget management

Market research

Sales plan and process

Product roadmap

Asana

Balsamiq

HubSpot

Mailchimp

Zendesk

BambooHR

Brand strategy

Conversion optimisation

Marketing strategy

Product strategy

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

Ways to provide constructive feedback to team members.

Giving effective feedback

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

• Leadership, scale, business, operational, business operations, startup, establishing in the USA

The creation, enablement, empowerment, and leadership of autonomous people and teams that deliver the following:

Sales & Customer Experience
• Sales & business development
• Account Management
• CRM, reporting & sales process

Strategy, investments, sales and finance: 
• Drove business operations, modeling, budgets, sales forecasting. 
• Managed and contained HR and operational costs
• Supported investor relations and multi-board actions
• Managed sales operations and reporting

Succession Execution
• Made myself operationally irrelevant - handing over

People management:
• Lead and coached 18 managers in LifeQ, responsible for company culture, training, retention, exits
• Drove 75% rolling FTE growth, drove training, process formalization, performance management and review.
• Managed salary reviews, bonus strategy, job title changes
• Implemented management structure to take operational activities away from the executive team
• 2020 Organizational restructure recovery, 2023 managed restructure, terminations, messaging

Business Operations
• Drove vendor relationships, leasing, contracts, technology acquisitions 
• Inter-country logistics, offices and operations
• Managed and lead HR, IT, Support, customer implementations, project office, IP, brand, events, office

• Performed the Business Operations above
• Service provider to the group
• CEO's right hand

• Creation of the USA understanding and market entry
• Go-To-Market and business operations strategy

• Performed the Business Operations above
• Service provider to the group
• Operations assistant for the Chief Innovation Officer
• Operations assistant for the Chief Commercial Officer

• Assisted in business and product strategy.
• Go-to-market analysis, pricing, 
• Sales and pre-sales support and enablement. 
• Supported $millions of solution sales
• Customer solution innovation
• Business process optimization and BPM technologies specialist 
• Internal and client focused program and project management

• Pivotal function in selling ICCM to OpenText
• Assisted with product evolution and Go-To-Market
• Sales and sales support of cold leads, RFQ, RFI, RFPs across Europe
• Client solution demonstrations 
• Business Process optimization projects

• Ran the Business Process practice
• Managed and implemented IT Service management projects
• Organizational change and change simulations
• Developed Go-To-Market approaches and pricing 
• Delivered ITSM based training
• Adopted BPM as an ITSM tool
• Sales support in the sales of $millions in new and existing deals

Regions working in: SA, USA, UK, Europe

Industries working in:  Banking,   Finance,   Insurance,   Construction,   Retail,   Clothing,   Manufacturing,   Mining,   Oil & Gas,   Credit Services,   Pharmaceutical,   Government,   MSP,   Logistics,   Education,   Advertising,   Animal,   HR Services,   Universities,   Outsourcing, and   Auditing.

Functions filled:   Business strategy,   Go-to-market analysis,   Product Strategy,   Pricing,   Outsourcing,   Sales and Pre-Sales,   Coaching,   Mentoring,   Leadership,  Division department and practice lead,   Product Management,   Product Design,   Program and Project Management,   Business Process Optimization,   Business Analysis,   IT support,   Managed Service Provider,   Network Operating and Call Center,   Data Mining and Data Warehousing,   ERP Software,   ITIL,   QA/QC,   Report Writing,   Web Development,   Database Administration.

• Outdoor activities, Kilimanjaro, mountain climbing 4x4-ing
• Adapt to new environments quickly
• Hobbies: Wood-work, Christmas Lights (35,000 lights), Salt water fish, Ballroom dancing
• Bred and sold sea creatures 
• Personal coaching and mentorship
• Youth group, missions, church leadership
• Offroad Rescue
• Relocated from SA to USA to UK to USA

Andrew Brummer🇺🇸

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