United Kingdom

UX Design

Design Operations

Andy Marshall

Experience Design Director

Usability Testing

Collaboration

Problem-solving

Critical-thinking

Empathy

Presentation skills

Leadership

Accessibility

Human computer interaction

User research

Adobe Illustrator

Adobe Photoshop

Axure

Figma

Adobe Creative Suite

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Project and Creative Lead for a range of clients, designing and facilitating user research for major high street banks.

Overseeing the UX and Design team, bringing design processes and thinking to Experian Consumer Services, working closely with Product Managers to design and develop product ideas, facilitating Google Design Sprints.

Lead the user experience on a new, high-profile app for a well-known retail and commercial bank, taking the project from requirement definition to closed beta launch.Worked closed with the UI design team, producing wireframes and coordinating workloads.Formative testing conducted on feature ideas through recruitment, discussion guides and stimuli prepared, interviews, analysis and reports provided to outline the roadmap.Usability testing conducted through writing participant profiles and working with recruiters, discussion guide and prototype created, facilitation, analysis and reports and presentation of findings.Internal consultancy to a 20-person design team providing guidance and advice from my experience and breadth of knowledge with many recommendations adopted by The App Business.

Bringing best in class user experience design practices to some of the biggest British brands, I built and developed a talented UX team to deliver fantastic, award winning work. A regular speaker and presenter at UX events, with a flair for getting clients and colleagues excited about experience design.

Implementing UX strategy into a responsive redesign on a new website for a major UK home and car insurance company.

Following a successful first round pitch, I've rejoined Drum to work on the second round, this time with an emphasis on managing a customer experience in a social media strategy.

Working on a digital pitch for a major high street name, I've introduced UX thinking in to the agency, with many of the models I've proposed becoming central to the pitch.This client facing role has given me the chance to identify areas in client's customer experience offering where we can really exceed their expectations.

Lead User Experience Architect, managing the UX for a multi-million redesign of BT's online Global Services offering.

Working on redesign of The Law Society website, developing wireframes, usability testing, and implementing a 'freemium' model with online store and ecommerce functionality.

Heading up the website strategy for the Pizza Express website, defining the customer experience and working closely with the client to fully utilise all digital channels, including social media.

Joined a team of Information Architects to contribute to a large scale project for British Gas, focussing on critical journeys within ordering service, and cross selling products.

Working with the agency on a successful pitch for a major restaurant chain and retailer, I created a user experience and social media strategy, which was a major contributor to winning the pitch.

Delivered the user experience strategy, wireframes, personas, and documented the business goals for the PHD Media website redesign.

Delivered a full content audit of an existing website, defined business requirements, created a full set of personas, and produced a user experience architecture where I implemented a range of persuasive techniques to tempt website visitors to pick up the phone and buy, and therefore meeting the object of increased ROI.This thinking was delivered through a full set of annotated wireframes to a tight, tight deadline.

Freelance Information Architect working with the on the redesign of the DSM Dyneema Life Protection website.Key project deliverables include:- Produced personas, with customer needs and tasks- Developed business goals and objectives with the client- Defining and managing a content strategy, including a quantitative and qualitative content audit, and content gap analysis- Producing sitemaps and wireframes based on user objectives, business goals, and identifying the target behaviours- Documenting user flows- Creating a full functional specification.

Overseeing the Flash team, scoping some really nice Flash and Air projects, and getting my hands dirty when I can with various bits of AS3 work coming through the studio.

Technical Director for one of the top London brand, marketing and communications agencies, managing technical delivery for high profile clients, and defining the process for scoping and delivery of digital products.

Key responsibilitiesDevelop creative solutions and designs for high profile clientsIntroduce processes to develop creative and technical teams, creating development plans and a review processRecruitment of creative and technical staffManage work outsourced to third party technical teamsSign off on all creative outputImplement a web standards approach to design and development across all projectsPrioritise work and mange workflow for creative and technical teamsIntroduce processes and procedures in to the organisation ensuring effective workflowKey in the restructure of staff across the organisation.

To create digital solutions from concept to completion within budgetary and time constraintsAs part of the multimedia function, provide technical, creative support and guidanceTake responsibility for the production and development of all digital work in the studioProvide consultancy, advice, ideas and suggestions for all creative proposalsBe a key team member and assist in the workflow of all digital work within the studioTo recruit and manage freelance staff as requiredProvide technical knowledge on current Web trends, technologies, accessibility and usability.

Website development through ActionScripting, HTML and CSSCreate Flash banners for a variety advertising campaignsCreate Newsletter and viral HTML emailsProvide recommendations to project managers on best practice/use of the Internet and use of HTML and Flash and be a key part in the design processProvide expertise on best practice accessibility and usability techniquesWork within tight deadlines.

Key responsibilitiesCreate interactive models in Flash using ActionScript 2.0 and HTMLTo be a key part of the design process in creating the look and feel of interactive modelsDevise creative solutions and create mock ups to demonstrate designsProvide feedback and steer to graphic designers and project managers on best practice/use of the Internet, Intranets and use of FlashProvide timescales and choose best design approach to meet clients' deadlinesBe key in developing the new media function within Purple Works to allow them to deliver interactive communication solutions.

Key responsibilitiesCo-ordinate, create, manage and maintain large number of sites on company Intranet, consisting of over 10,000 pagesResearch and produce company standards on Web Accessibility for IntranetProvide support, expertise and training to all areas of the company on page design, HTML, CSS and JavaScriptCreate and conduct usability testing sessions and provide steering to senior management based on findingsInstrumental in the development and implementation of a new publishing system, making the process of publishing content easier, therefore cheaper and more manageableTo test assistive technologies for use in checking Intranet for potential accessibility issues and providing recommendations for their useProvide training for a high number of staff on publishing Web content and on best practice use of the intranet.

Andy Marshall🇬🇧

About Andy Marshall

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