United States

Multimedia Design

Sales

Program Management

Project Management

Content Strategy

Content Creation

Master of Arts (M.A.)

Certificate

Ann Wu

Sr. Learning and Development Manager

Relationship management

Newsletter writing

Communication

Collaboration

Problem-solving

Empathy

Team player

Stakeholder management

Project management

Content creation

Content strategy

Information architecture

Sales plan and process

Salesforce

SurveyMonkey

Typeform

Adobe Illustrator

Adobe Photoshop

Adobe XD

Asana

Balsamiq

ChatGPT

Figma

Glassdoor

Greenhouse

Mailchimp

Miro

Notion

Adobe Creative Suite

Workday

Sketch

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

Tips on how to work and collaborate with engineers and developers.

Working with engineers

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Click the link below and talk to me about career transitions, interviews, or anything regarding learning experience design.

-Sales professional learning and development
-Information architecture, content creation and content management

Amazon Data Services (ADS) offers high-quality human-annotated data and service in multiple languages, aiming at being an on-demand data labeling platform for all machine-learning technology teams within Amazon.

My current role is to create training for 6000+ data associates working on data labeling to make AI smarter:
• Collaborating with subject matter experts, stakeholders, and leadership to analyze training scope and identify the most effective training formats
• Design self-paced, ILT, hybrid training modules, along with short clips and visual assets to achieve team training goals
• Developing innovative solutions to help new data associates learn their daily work and how impactful their job is to the ADS organization
• Working closely with localization team to translate and localize training materials in 10 languages

• Designed and developed online learning programs cross-departmentally to drive behavior change and increase enablement and performance for Sales Team of 800+ sales, reaching 96% satisfaction rate
• Designed an Interactive Sales Field Guidebook on desktop/tablet for field sales by conducting development sprints with strict compliance needs in a tight timeframe. This interactive guide provides clear navigation and knowledge-based content depending on different roles’ needs
• Collaborated with Subject Matter Experts and regional trainers to create hybrid learning modules with e-learning software (SCORM) and embed it in the Learning Management System (LMS)
• Audited annual program evaluations, CRM data, Sales Metrics, and KPIs to make meaningful decisions on training strategies 
• Deconstructed the lesson and rebuilding it in Adobe Articulate in order to involve engaging interactions and assessment activities throughout the learning experience

Attended 10 weeks, 400+ hour apprenticeship program to learn the fundamental UX methodologies and apply to the client project. Working alongside the mentors and a cohort from diverse backgrounds, we immersively practiced all phases of the product design process, from user research, concept ideation, to product prototype. 
--
Projects: 

BoothIQ - to get most out of a trade show
Service Design // 2 weeks
• Conducted an interview, usability test, and heuristic evaluation to discover the problems on the existing web app
• Implemented affinity map, user journey, and service blueprint to synthesize the insights and trends from the research
• Developed user flow to optimize the information architecture and navigation
• Built low to high-fidelity wireframes and clickable prototypes demonstrating the core concept that has been accepted for the next quarter launching plan

SFAC
UX design // 2 weeks
• Conducted user research including contextual inquiry, survey, and field study to discover the challenges
• Implemented the empathy map and concept model to identify the problem
• Executed design studio to come up with solutions

• Designed and Developed in-house LMS by providing content strategies, creating wireframes, and conducting usability tests
• Collaborated with Ross teams (instructional designers, academic content experts, video/ interactive production team, graphic designers) to develop professional development courses and identify milestones/deliverables
• Analyzed learning situations, assessed teaching style(s) and student audience by applying learning theories, instructional design theories, and technology to instructional design
• Worked with subject matter experts to develop content and build up learning flow
• Developed appropriate learning activities/exercises for learners to achieve learning objectives (e.g., delivery timeframes, durations, techniques)
• Developed and Improved course templates, models, standards, and procedures

• Facilitated the design and production of training materials, newsletters, and the community information platform for the Teaching and Learning Center
• Revamped TLC Department website layout and interface with HTML5 and CSS  
• Developed interactive online resources using simulations, videos, and online assessment tools in the learning management system (Blackboard)
• Applied instructional design and adult learning principles to modules and resources
• Partnered with developers to integrate professional development learning content with LMS
• Assisted with the design of faculty development course modules and digital resources

• Conducted UX researches by investigating the best practices for HTML elements to improve accessibility-friendliness of the website
• Optimized the website by modifying and managing the contents with WordPress to increase the number of unique visitors
• Revamped the Arts Curriculum program contents with HTML5 and CSS for the educators to support the use of the museum's exhibitions and collections

• Reviewed 5-8 interactive learning movies per week by correcting the contents and checking the quiz
• Conducted competitive landscape in the Chinese market to help the company make cooperation strategies
• Investigated the educational market research in middle Asia area to analyze the potential of company extension
• Collaborated with design team to direct the functionality tests of BrainPOP interactive learning app on iPad and iPhone

• Led three instructional design projects aiming at helping NYU faculty enhance course engagement with technical assistance
• Facilitated technology-training sections to assist 12 faculty members in integrating technologies and the course contents
• Developed three courses with NYU faculty by integrating campus instructional resources and troubleshooting technical problems
• Evaluated 12 instructional designs of NYU faculty members by creating data visualization graphs

Ann Wu🇺🇸