United States

Program Management

Anoop Kumar

Staff Senior Technical Program Manager

Communication

Problem-solving

Critical-thinking

Stakeholder management

Leadership

Project management

Jira

Leading Program Execution for Walmart e-commerce Marketplace. Leading team of Technical Progam Managers and guiding to provide platform to sellers on Walmart Marketplace for seamless operations.

•	Responsible for overall 230 people strong Application Management & Support (AMS) delivery team. 
•	Engagement Delivery responsibility for $50 Mn overall value.
•	Initiating and setting goals for AMS program according to the strategic objectives of the client organization.
•	Supervise 16 Program and Project Managers for 8 tracks to provide feedback and resolve complex problems.
•	Innovate, discover and implement ways to enhance efficiency and productivity of procedures & resources.
•	Apply change, risk and resource management principles.
•	Present to client CIO and VP (Global ITP Application Services) at executive and strategic meetings
•	Set up Program Management office, including Incident Manager, PMO, Organizational Change Management (OCM), SET (Simplification, Efficiency & Transformation) Team.

•	Responsible for delivery for HCL-Advantasure engagement (multi-million) .
•	Accountable for Product Enhancement (development) team and Support (Operations) teams across Billing and Enrollment 
•	Lead SAFe Agile projects for Billing and Enrollment Product areas for client, running across multiple Scrum teams in distributed Agile delivery model.
•	Responsible for resource management and project management functions, supporting the planning and delivery of all digital services
•	Responsible for strategically analyzing and improving billable utilization, capacity planning and forecasting, and project profitability
•	Review the post project evaluations, to learn and share this knowledge with wider teams and strategically plan changes in improvement
•	Manage the weekly project status meetings and track progress, escalating RAG status to customer top management.
•	Analyze current and future capacity levels and where any shortfalls occur detail strategic actions to be taken
•	Work closely with other core business functions to ensure they are kept up-to-speed with all relevant details to ensure a high quality and professional handover from business development

Senior Program Manager
Manage multiple large accounts and provide leadership for executing IT delivery for clients. Responsible for the management, planning and delivery of on-site IT management services. Established strong customer relationships and delivered the highest levels of quality service. Conducted multi-million-dollar projects successfully delivering lasting value for client organizations.

Account Delivery Manager at HM Health Solutions		       Pittsburgh, PA, Oct 2017 – present
•	Manage delivery for team of HCL – HMHS resources working in various HMHS projects.
•	Establish Delivery Processes: Established processes to provide consistently high levels of customer service in a cost-effective manner.
•	Supervise staff: oversee employees in different stages of the delivery process working in cutting edge technologies – Cyber Security, Java, Angular, Informatica, SailPoint, PowerBuilder, AWS Cloud. 
•	Manage Customer Expectations: assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided.
•	Build Partnerships: responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and to develop solutions.

Senior Program Manager Market Risk BI Analytics Project at UBS 	Weehawken, NJ, 2016 - 2017
•	Managed multiple business intelligence (BI) projects for UBS bank in Market Risk Reporting division.
•	Lead team of 20+ resources in distributed agile delivery model designing complex SSRS cubes and generating reports for market risk reporting analysts.
•	Conducted project planning, scope management, client relationship management and team supervision. 
•	Interfaced with various vertical business users, vendor and multiple onsite and offshore technology teams to prepare project and release plans, project charter and business case for the project.
•	Engaged with stakeholders to develop collaborative platform for analysis, exploration, visualization, and conduct data simulations using report designer capabilities of Microsoft suite.
•	Managed budget, resources, overall planning for 3 projects under CBBM program worth 3.5 Mn budget to be completed in 2017 which included leading 8 teams for the program.
•	Actively involved in Business Development, working to procure Task Order by conducting PoC and conducting orals.

Program Manager, BI Analytics at T-Mobile 				            Seattle, WA 2015 – 2016

•	Managed a team of 13 Business Analysts gathering BI requirements for a complex billing software development project for a business support system affecting 60 million customers. 
•	Led requirements gathering, interacting extensively with clients. Solicited requirements, developed business requirements document (BRD) and delivered documentation to the development team. 
•	Managed a team of additional three Business Analysts for Uprising project, tracking, monitoring progress and elaborating on 500+ non-functional requirements (NFRs) including system availability, system load speed time, security requirements, and other architectural and technical requirements.

Accomplishments
•	Effectively managed relationship between customer (T-Mobile), vendor (Ericsson) and Capgemini.
•	Improved contribution margin for the project by restructuring team pyramid for cost-effective delivery, hiring recent college graduates to support senior Business Analysts. 
•	Doubled the speed of delivery for business requirements by developing innovative delivery model. Prioritized requirements for parallel elicitation, reassigned project resources, eliminated silos, implemented SharePoint, instituted frequent status updates and required closer project tracking. 
•	Established work stream-specific project management office (PMO) with accountability for project scope, schedule, resources, and project-tracking documentation.

Project Manager, Tableau Collaboration Dashboard at Cisco Systems	         San Jose, CA 2013 – 2015 
•	Led 20-members team working on Big Data (Hadoop) and Tableau using Agile Scrum methodology.
•	Managed team to analyze usage of Cisco devices and tools (400,000 devices for 100,000 employees).
•	Monitored and tracked employee group and individual usage, utilizing BI data analytics to determine where technology could be leveraged to increase efficiency (limit travel time and cost, etc.). 
•	Utilized collaborative dashboard app to determine staff utilization of devices, with the object to leverage data to pitch products to clients. 
•	Used tools such as MPP for planning and tracking resources, timeline, and Agile-JIRA for tracking and reporting. Created various dashboards and burndown charts for tracking changes and progress.
•	Reported and presented weekly status, impediments and accomplishments, and showcased delivery to Steering Committee. 

Accomplishments
•	Recognized by Cisco CIO for the value the end application deliverable created for Cisco Sales.
•	Created comprehensive knowledge base of 300 collaboration technologies-based metrics requirements and business functions used across the organization; won accolades for result.
•	Accomplished massive reduction in manual report generation time, while making information dynamic by successfully implementing Big Data (Hadoop) system to collect, organize and manage all business function-related analysis information and using Tableau (business analytics application) for interactive dashboard and reporting. 
•	Significantly increased account revenue by identifying sales opportunities during and after contracting by developing and leveraging positive client relationships; engagement started with $500,000 budget and completed at $5 million.

* Conducted business analysis, conducting JAD sessions and assisted in managing QoS.
* Initiated and accomplished completion of various required business documents such as business requirements document (BRD), Business Solution Document, end-to-end business flow and more.
* Prepared training documentation to explain functionality and optimum usage of the system.

Project/Program Manager 
•	Led multiple large, high-level projects for major clients, with projects up to $5 million in budget and timelines of up to two years; ensured projects delivered the value/ROI sold with the engagement.
•	Interfaced extensively with up to three layers of client-side stakeholders with a focus on DevOps. 
•	Managed end-to-end development team including UX engineers, business analysts, developers and testers concurrently, with up 35 resources.

Senior Business Consultant, Fidelity and Visa
•	Led a team of six analysts for functional requirements gathering of loan origination module. 
•	Defined and documented high-level and detailed use cases and requirements documents for different core banking modules of TouchPoint by Fidelity Information Services.
•	Assisted in setting up new engagement structure, defining the governance model, creating maintenance procedures manual and conducting workshops to simulate production support processes.

Anoop Kumar🇺🇸

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