Australia

Service Design

UX Design

Product Design

UX Research

Service Design Research

RMIT

University of Melbourne

Antonio Moreira

Service Designer

The creative way I managed to get my entry level job

Community Cultural Development

Public Speaking

Communication

Problem-solving

Presentation skills

Customer service

Branding

Figma

Conflict resolution

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Service Designer working across frontline and digital tribes to deliver customer experiences that are simple, effective, personal and exciting for customers and employee.

Bringing alignment and consistency on the application of Service Design, UX and/or UI methods, standards and tools across the squads, is part of my role to ensure Optus products, services and interfaces follow the CX design principles making customer & employee experience central to every design.

Key Responsibilities
- Influence collaborators across the organisation on importance of effective customer experience
- Take customer and business research to craft new and optimise existing user journeys
- Make customer experience central through design and effectively measure impact
- Communicate and champion the use of customer research for new opportunities, products and service decisions based on customer research and insights

Delivering design thinking and service design practices and making use of design research to develop human-centred services that optimise customer and employee experience and help the business achieve its strategic objectives.

- Identify opportunities to apply human centred service design approaches to optimise customer and business value
- Design end-to-end products and services, from discovery to synthesis and ideation through to design, prototyping, design delivery, sustainment and improvement
- Develop, articulate and champion a design and customer led approach to various programs of work, uplifting customer experience to current/evolving needs and delivering business value
- Design primary qualitative and quantitative customer experience research to generate customer insights

With a diverse mix of cross-disciplinary creative thinkers and pragmatic problem-solvers, I am part of a team of design consultants who deliver world-class thought leadership and insight-driven service innovation, helping leading organizations reimagine their people, culture, strategy and service experiences.

Antonio Moreira🇦🇺

About Antonio Moreira

Expertise

Sessions with Antonio Moreira