

Service Designer at IBM
Service Designer at IBM
I'm a service designer with IBM and a Service Design Network Accredited Practitioner, passionate about improving services and processes in enterprise organizations for better client outcomes.
I recently wrote a blog about my career transition to service design - https://medium.com/@arunjosephmartin/early-journey-of-my-service-design-career-6f0e1fdb069b.
I'm also a book nerd and co-founder of an online service design book club (https://sites.google.com/view/sdbookclub/home).
LinkedIn post containing resources about Service Design - https://www.linkedin.com/posts/arunjmartin_servicedesign-activity-7240193141801172992-2uVf?
Member of the Service Design Canada Mentorship Program.
“Thank so much, Arun, for your time and insight! I genuinely enjoyed our conversation and appreciated how you made things feel easy and comfortable. The examples you shared showed me how to apply your advice to my own path, which was incredibly helpful and valuable. Your knowledge and resources gave me clear direction and motivation. I feel fortunate to have learned so much during our chat.”
“I thoroughly enjoyed the chat with Arun. He provided a unique perspective on my career profile and shared very useful insights regarding the suggested next steps. Arun took the time to review my LinkedIn profile in advance and also shared a number of reference materials to further follow up on the points discussed. He was extremely approachable throughout the meeting.”
“I really appreciated how Arun addressed each question and broke it down into actionable steps. His insights, drawn from industry experience, provided me with a valuable perspective. I'm looking forward to future sessions!”