United Arab Emirates

Technical Product Management

Program Management

Project Management

Bachelor

Bassam Tantawi

Strategic Tech Leader & Agile Innovation Advocate

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Communication

Problem-solving

Time management

Critical-thinking

Team player

Stakeholder management

Leadership

Project management

Conversational AI

ChatGPT

-	Substantially improving the development team’s capabilities through mentoring, leading quarterly training courses and writing technical papers which resulted in the company winning other mega-projects worth $5 mil.
-	Securing development deliverables with Project Managers.
-	Establishing processes and procedures for hiring new employees, KPIs, coaching and performance reviews.
-	Successfully orchestrated various development teams (SAS, Outsystem, AI, Chatbot) to deliver a $2.5 mil implementation for a new omnichannel client portal.
-	Reduced business process times from one week - involving multiple systems and support agents - to 15 minutes, through 1 integrated portal.

-	Established DevOps standards for the Service delivery team.
-	Leading development and successful implementation of complex solutions for mega-projects.
-	Constructing high-level designs and dictating technical standards, tools, and platforms.
-	Enhancing company processes by putting coding standards in place.
-	Increasing the capabilities of various technical teams across the company 
-	Enriching the reusability concept between products and services teams.
-	Participating in Pre-Sales activities with business and technical recommendations.
-	Participating in enhancing company processes, new employee’s enrollment journey, and shadowing programs.
-	Managing vendors in terms of architecture, standards, guidelines, etc.
-	Successfully delivering mega SharePoint projects with Nintex which increased customer satisfaction and decreased workflows development time by 30%.
-	Innovated and developed Provisioning Tool, which collects 4.5 mil records for 80 000 users across 100 schools with their related materials, sessions, info, etc. from 3 different data sources to 4 of ITWorx Education Products in 3.5 hours.
-	Retaining about-to-lose customers by rebuilding trust and solid face-to-face communication to secure renewed contracts. 
-	Delivering a project with a large team of 16 members.
-	Delivering a very large project, over 15 months, working closely with the customer on-site in a very agile way.

-	Leveraging the Intranet environment capabilities through implementing different SP2013 modules and integrating with different Microsoft Systems which led to an increase in the employee’s engagement.
-	Establishing and enhancing SP2013 environment capabilities, proposing problem-solving techniques and troubleshooting production issues which led in significantly decreasing downtime issues and troubleshooting problems.
-	Implementing systems using Nintex BPM.
-	Developed an innovative, dynamic imitating application for Customer Support agents that reduced customer service time by 50%.
-	Company contest Top 3 for contributing and implementing innovative ideas.

The ideal candidate will create and document detail designs that meet the product requirements. Implement the design and review designs and implementation with the team and customers for acceptance early in the development process. Ensure that all designs and implementations confirm to both functional and technical design specifications, have highest quality, are well documented and maximize performance, availability and serviceability. The Lead Software Engineer will also develop and execute tests that prove that their design and implementation meets the system requirements and to ensure robustness and highest quality, review and test code of software engineers. This responsibility will extend to providing technical and career development coaching and mentorship to Software Engineers and Senior Software Engineers

Responsible for designing, executing, assessing, and troubleshooting software programs and applications which include: configuring, analyzing, designing, coding, developing, unit testing and documenting software specifications throughout the project life cycle. This responsibility will extend to contributing in the estimates of the project, the quality and timeliness of the deliverables and the project’s compliance to the organizational processes and standards.

Responsible for maintaining, gathering and analyzing new requirments, developing and designing solutions, managing resources, administrating, and delivering on time all the above for the corporate holding company.

Bassam Tantawi🇦🇪

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