Taiwan

UX Design

UI/ Visual Design

XR Design

Product Design

UX Research

Master of Science - MS

Ben Shih

UX East Meets West is the biggest online design community in Taiwan. Our vision is to create a supportive environment for creatives to connect and grow. Founded in 2015, we’ve published 200+ articles across 4 mainstream media, hosted two mentorship programs and a social innovation hackathon across the world.

UX East Meets West

Staff Product Designer

Communication

Collaboration

Organisation skills

Swift

Amplitude

Figma

Hotjar

HTML

Java

- Designing new user experience / retention

Currently leading design for growth, focusing on improving activation rates. Previously led design for AI experience and developer experience.

- Established the foundation of design and research as the first Product Designer in team, enhancing development efficiency and fostering improved communication within the team.
- Developed a design system for the MLOps platform, cultivating a more consistent and intuitive product experience.
- Conducted user research and implemented A/B testing to increase customer satisfaction and engagement, resulting in a 15% increase in conversion rates.
- Led the design and research for a new product offering and conducted user interviews with 30+ data scientists from various communities within a month. This facilitated an expansion in revenue streams and enhanced the overall offering for data scientists.
- Contributed to the transition from sales-led to product-led operations by introducing self-serve user flows, optimizing the user experience of the MLOps platform.
- Conducted strategic workshops on product strategy and design, collaborating closely with the CEO and Director of Product to deliver the product design and strategy.

- Led design of a SaaS WebRTC API platform from scratch, designed including homepage, onboarding, dashboard, and documentation page, resulting in a successful €2M seed round.
- Established a weekly feedback culture with cross-functional teams to improve user experience and ensure alignment with business goals.
- Collaborated with team members from different time zones to develop platform and ensure seamless communication.
- Created a community and workshop approach to explore design solutions with developer communities and internal engineers.

- Developed the app's front-end in iOS and led a team of 6 engineers to complete the app development in Flutter, ensuring seamless communication and collaboration.
- Led the product strategy to ensure alignment with business goals and objectives.
- Conducted 20+ in-depth user testing sessions and quantitative research to redesign the app, resulting in a 40% increase in learnability and a 65% increase in usability.

Ben Shih🇹🇼