Brazil

Customer Experience (CX)

Digital Marketing

Sales

Business Transformation

Master of Business Administration - MBA

Bruna Araújo D'Oliveira

Senior Key Account Manager | CX | E-commerce | Marketing

Relationship management

Communication

Problem-solving

Critical-thinking

Analytical skills

Chatbot

Content strategy

Salesforce

ChatGPT

Figma

Glassdoor

HubSpot

Google Analytics

Zendesk

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Monitoring the customer journey, proactively bringing sales strategies, marketing (Google Ads, SEO), means of payment, logistics and market studies. Currently working on SEO projetc and NPS.

Acting in the relationship and expansion of customers, bringing project evolution strategies,
according to the market. Analyze NPS, MRR, ARR and volumetry data, focusing on being strategic
in customer experience and goals (Q2/21: 234% | Q3/21: 202% | Q4/21: 216%). Design improvement projects for the team (upsell framework, for example) and train the team with marketing, sales and Hubspot techniques.

Helping SMB/mid-market companies to:

- Identify gaps in digital and commercial strategy;
- Help the company to plan a strategy adhering to it's objectives;
- Create KPI's to measure and track marketing and sales results;
- Implement and monitor the development of Content Marketing strategies.

E-commerce | Handmande & Accessories

E-commerce of handmade accessories. 
Creation of marketing strategy (persona, SEM /SEO, CAC, google ads, instagram ads, email marketing, etc.), product management, stock of raw and ready materials, logistical support and creation of new products (design, CPV , search for suppliers, etc.).

Bruna Araújo D'Oliveira🇧🇷

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