United States

Graphic Design

UX Design

UI/ Visual Design

Bachelor's Degree

Associate of Arts and Sciences (AAS)

Caleb Eckart

Senior Digital Product Designer

Qualitative research

Collaboration

Problem-solving

Empathy

Accessibility

Design systems

Human computer interaction

User research

Figma

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Led the design strategy for the client pod, acting as a strategist for teams creating scalable and holistic experiences for clients and employees across the organization.

• Decreased the time to configure new client leads by 75% by creating a more intuitive interface that broke down complex tasks into more simplified processes and enabled our ability to scale.   
 
• Mapped out the client onboarding process into a service blueprint to identify all the channels involved to make recommendations for product features and business processes for the executive leadership team. 

• Created a new design operations initiative to increase the design team's efficiency while educating the product teams on human-centered design by creating a repository of templates and articles for methodologies and activities.  

Key Projects:

Lead Delivery - Analyzed existing lead delivery tool for usability and scalability while redesigning the tool reducing time to create lead configurations by 80%.    

Design Operations and Enablement - Helped establish the design operations, including a toolkit of human-centered design methodologies and activities for other designers, and established weekly professional development fireside chats.

Direct Admissions Strategy - Partnered with key stakeholders to provide a product vision based on student and college needs,  bringing a new product to the education sector to revolutionize how students and colleges move through the enrollment process.

Co-led the Fifth Third mobile application redesign, acting as an enabler for other product designers through process guidance, mentoring, and collaboration with product owners and developers.

• Increased digital account opening adoption and average initial funding by designing new features and overhauling the visual design for the account opening flow. 
 
• Lead efforts to improve the current mobile application to reduce complaints by 20% within the Loan Servicing flows. 

• Created a process for accessibility blue lines to help designers and developers communicate accessibility requirements and standards. 

• Supported and coached the consumer design team in cycle planning to deliver work 4-5 sprints ahead of the development team's schedules.

Key Projects:

Conversational Design - Explored the customers' desires to interact with a banking organization through a smart AI-driven chat, creating experiences such as conversation-led product recommendations and account opening. 
 
Mobile Application Redesign - Led the redesign of the new mobile application to refine the current app and provide the users with a more seamless and easier-to-navigate experience.

Design Process and Toolkit - Established the design operations, including creating a new design producer role and a toolkit of human-centered design methodologies and activities for other designers.

Performed complex design tasks under limited supervision while leveraging pro-level user functional knowledge of design principles and processes to produce intricate design deliverables. Mentored junior team members.

•Created a new custom CRM for an F500 bank after winning the bid against Deloitte, Pega, and Salesforce.

•Developed a design language system focused on our power users in call centers working through the same applications upwards of 50-100 times per day.

•Spearheaded company support of diversity and inclusion, introducing accessibility standards for software and applications for the call center, and ensuring each tool is usable by everyone.

Key Projects

Educational Storefront - Achieved a 156% increase in engagement by designing engaging, educational digital storefront experiences for members and prospects of USAA, including redesigning the marriage and family advice.

Car Rental Comparison Tool - Redesigned the USAA car rental comparison tool, reducing the number of user dropouts between the start of the flow and being sent to rental companies by 33%. 

Interaction and Visual Design Lead - Led the interaction design and visual design of a new, completely custom, customer relationship management tool to reduce the amount of time call center representatives spent on moving between workflows, generation cost savings to the company by designing for digital ergonomics.

Created innovative design packages to elevate and differentiate branding, marketing, and advertising initiatives while managing up to five projects simultaneously and meeting daily deadlines for each store's needs.

•Developed eight national marketing promotions that exceeded the expectations of all 150 stores. 

•Expanded the reach for franchisees through their digital channels of choice by designing customized web advertisements, website updates, and innovative social posts.

•Provided UX guidance to developers while contributing to the creation of a new online booking application.

Conceptualized and implemented design solutions to meet marketing strategies by gathering requirements information and materials, planning website concepts, and studying and analyzing user data. 

•Assisted with increasing sales 37% by researching and analyzing the competitive landscape for the outdoor industry, leading to an understanding of goals, behaviors, and pain points of e-commerce consumers to improve the website. 

•Created email campaigns reaching 120,000 consumers generating a substantial increase in driving web traffic.
 
•Utilized market research and brand equity to direct users to products, increasing sales weekly by 25%.
Cut returned orders by 36% by developing concepts to help users make informed decisions about sizing.

Secured and led design projects for 10+ major companies, including Boulevardier Group, HeartFire Media, Four Leaf Farms, Handmade Digital, Evermarket, Yokel, Coliseum Baptist Church, and the San Antonio Current.

•Improved client retention, referrals, and project success by cultivating client relationships to determine expectations, design vision, scopes of work, budgets, and deliverable timeframes. 

•Realized clients' visions and dreams through brand design and digital presence, including performing case studies on clients' target audiences and create and present style scapes.

•Collaborated with hospitality companies to develop brands that engage their demographics and attract business.

Caleb Eckart🇺🇸

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