Chile

UX Design

UI/ Visual Design

Service Design

Product Design

Customer Experience (CX)

UX writing

Project Management

UX Testing

UX Research

Diseño Gráfico y Producción Digital

Diseño Gráfico Profesional

Camila Goldenberg Montenegro

Head of UX

Product strategy

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Leadership

Information architecture

Optimal Workshop

Trello

Typeform

WordPress

Airtable

Balsamiq

Buffer

Figma

Hotjar

Jira

Lucidchart

Miro

Notion

Adobe Creative Suite

I was part of the Product & UX Area, directly responsible for the structuring, leadership, strategy, and relationship management of the UX team. I managed a team of 4 UX Designers implementing two significant projects for the development of Compara: Design System, which was used across multiple teams, and VoC Plan, which continue to be executed to this day.
Some of my responsibilities included:
- Contributing to the Product strategy by providing insights based on user research.
- Leading the UX team remotely across multiple time zones: recruitment, work validation, coordination, and follow-up of its members.
- Creation and standardization of user research best practices: User Interviews, Experience Audits, Workshop moderation, User testing, among others.
- Developing strategy for the UX area, defining a roadmap based on this strategy.
- Assisting in defining, scoping, and prioritizing a project backlog across multiple products.
- Ensuring consistency and usability in the digital experience.
- Defining UX Path: seniority, salary ranges, responsibilities, skills, and proposing strategies for evolution, integrating new profiles to deepen the team in the future.
- Coordinating collaboration among teams during project execution (DEV, Product, Business, Marketing, etc).
- Continuously monitoring planning to maintain focus on projects and OKR development.

Responsible for designing and implementing the curriculum for an introductory course in UX discipline.

I was part of the Customer Experience and Knowledge Team, where my responsibilities included managing a 6 people UX Team.
This role involved validating the creation of new flows and products for Digital Channels and other departments. Among my accomplishments count:
- Leading the UX team: recruitment, work validation, coordination, and follow-up of its members.
- Developing annual strategies for the area: defining objectives and OKR’s for each quarter.
- Improvement of Customer Journeys across multiple areas.

My responsibilities focused on identifying, analyzing, and proposing improvements for customer journeys in a omnichannel experience. 

Additionally, as a team, we provided guidelines on applying experience principles to development teams, their products and flows.
Among my accomplishments count:
- Creation and standardization of user research best practices: User Interviews, Experience Audits, Workshop moderation, User testing, among others.
- Standardization and application of the Design System.

I worked as a UX Designer for the digital transformation project at Banco Itaú enhancing customer experience. My role involved applying Design Thinking and Agile Framework for the website and native apps. Among my accomplishments count:
- Standardization of user research best practices: User Interviews, Experience Audits, Workshop moderation, User testing, among others.
- Standardization  and application of the Design System.

We assist startups, small and medium-sized businesses with their digital presence by designing new products, improving existing ones, training, or creating and positioning their internet presence, all always focused on the end user.

Responsible of Product Design in the Engineering and Product area, all focused on the end user to create a quality product that positively contributed to the internal management of universities resources. My job profile included:
- User Research, UI Design, Wireframing, Benchmarking, user testing, among others.
- Front-end development of the solutions.
- Coordination among other areas.
- Applying Design Thinking and Agile Framework.
- Managing a team of 2 UX Designers.

Responsible for all the company's design processes, including brand design, website design, ux writing, among others.

Belonging to the Financial and International Services (SFI) vertical, I worked with clients such as Móvil Falabella, Chatham Financial, and BCI Bank, delivering solutions to their needs for web design, information architecture, UX and marketing campaigns.

Design Websites, Interface Design for Mobile Applications on iOS and Android platforms.

Graphic Support for social media management.

Camila Goldenberg Montenegro🇨🇱

About Camila Goldenberg Montenegro

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