

UX Research Lead at Nubank
UX Research Lead at Nubank
Hello! I'm a digital strategist, UX researcher and service designer with a background in architecture, urbanism and content design. I blend design thinking and research methodologies to bring human-centric digital products to life. I love to make services and environments more efficient, playful, and accessible to all.
I am also passionate about design education, and diversity and inclusion initiatives at work and school. I love to build diverse teams. I believe they are more collaborative, and thus, stronger—creating the ideal environment in which the best kind of learning happens.
Over the last 10 years, I have lived, worked and studied in Caracas, Hong Kong, New York, Copenhagen, Boston, Mexico City, Berlin, Bogotá, and São Paulo.
“Carlos is a very nice and kind mentor. He gave me valuable tips on the areas of UX research and UX strategy. I am very grateful for the opportunity to have received your mentoring.”