United States

UX Design

Bachelor of Arts (B.A.)

Carolyn Johnson

Design Team Lead IC

Critical-thinking

Empathy

Team player

Leadership

Figma

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Tips for transitioning into a new role or company.

Changing roles

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

I strategize and lead a unified, best-in-class user experience between Returns, Cancellations, Refunds, and all other post-transaction flows.

I teach UX Design to professionals looking to upskill

•	Lead designer on eBay returns product
•	Leading the returns product redesign in the native eBay app (An average of 18k returns getting created on this new experience on iOS every day. The Android adoption has also increased to 13k per day. The new native experiences now account for 54% of all returns getting created)
•	Lead re-design of Australian returns experience leading to 25% fewer escalations to customer service in Australian market
•	Return flow optimization leading to 3.5% decrease in bounce rate from return creation
•	Lead design workshops across cross-functional teams 
•	C-suite presentations for all projects

Using design thinking to learn with sales reps how we can best help them level up their skills to become the best sales reps they can be!

Working with the new Slack merger to develop tools that help sales reps learn quicker and more collaboratively.

UX Design for Global Service Exchange team. UX Design and UAT testing preparation for Apple's Repair & Order Management tool. Contributing to the Design System Library. Working with engineering and business to seamlessly implement design specs and comply with business and engineering restraints.

Lead designer of web application utilizing data analytics, dashboards, benchmarking, SMART goals, and gamification to help customers utilize and realize the full value of their Salesforce software
• Work with product team, customers, engineering, marketing team, and Salesforce stakeholders to help project achieve KPIs
• Cross-team collaboration to keep consistency across platform and our application
• Presentation to lead stakeholders, customers, VP of design, customers, and design teams
• Designs, mockups(hi-fidelity), wireframes, user flows, prototypes and handoffs for Dev
Skills: Data visualization, Innovation Design, Product Design

Lead Design on Seller Dashboard
•Product saw a 40% increase in user engagement after implementing design 

Design of Dashboard to give sellers actionable insights into their eBay listings and sales.
Work with product to help projects achieve KPIs.
Research with eBay sellers and synthesize research into actionable features and designs for a seller dashboard.
Designs, mockups, and handoffs for Dev team.

Design tools and skills: Data visualization, Design tenets, Design systems, Research roadmapping and strategy, Interaction design, UX Design, Mockups, Prototyping, Dev Handoffs, Fit & Finish design, Sketch, Zeplin

https://www.behance.net/gallery/83476453/eBay-UX-Dashboard-Design

UX Research, User Testing, Prototyping and Product design on web application OpenChair. Design/Branding Workshops, Web, UI, and UX Design for 50+ clients concurrently.

https://dribbble.com/carlyhuh

Lead Product Design - Nikola Advanced Research Laboratories, Inc.
Branding and Design lead for all internal tools and client projects. Implemented internal design strategy, ran design workshops for each project, and presented findings and strategy to stakeholders and clients. Worked with engineers to elegantly implement design. Web design and web app design. Design Sprints, design workshops with stakeholders, personas, storyboarding, white boarding, UX Research, prototyping, Material design, presentation.

Facilitated Design Thinking workshops for Fortune 500 company, resulting in design direction for an MVP. Workshops included projects in the IoT, AI, machine learning, and cryptocurrency industries.

Empathy Maps, Personas, Feature Prioritization Matrices, Storyboarding
Facilitated two-day design sprints, collaborating with NDT industry experts and a cross-functional team to innovate new, disruptive software products and strategies for a large corporation.

UX Researcher - The Beans
Research Strategy and interviews. Analyzed quantitative data. Designed qualitative research strategy using generative techniques and provided a report to stakeholders at The Beans.

Research, strategy, design and testing of intuitive, streamlined user flows and Information Architecture for the iOS App Collabs. 

Methods included: interviews, surveys, personas, user journeys, competitive analysis, sketches, user flows, site maps, wireframes,  high fidelity mock-ups, prototypes, testing, and iteration.

• Developing a variety of 2D art assets for AR flight simulation software
• Implement changes to imagery according to user feedback of real pilots to make the User Experience match real-world scenarios
• Coordinate with peers to ensure cohesive end-product across assignments
• Prepare assets according to engineering specs to be integrated into software

• Designed comprehensive documentation for customers, including copy and technical diagrams using Microsoft Visio

Carolyn Johnson🇺🇸

About Carolyn Johnson

Expertise

Sessions with Carolyn Johnson

What mentees say