United States

UX Design

UI/ Visual Design

Service Design Research

Charlene Joy Dela Cruz

User Experience Designer II

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Organisation skills

Presentation skills

Stakeholder management

Accessibility

Information architecture

Airtable

Figma

Framer

Jira

Notion

Adobe Creative Suite

Empathy

Team player

Customer service

Project management

AI/ML

Brand strategy

Content strategy

Illustration

Usability Testing

Typography

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

Best practices for running productive design critiques.

Running effective design critiques

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

• Leading collaboration with software and systems engineers in implementing human-centered design approaches to the Requirements Development Qualification Suite and Product Lifecycle Costing.

• Created a service design that improved the engineering change request process by 55% after introducing a new tool ecosystem and workflows for system engineers. 

Mission: Mars Sample Return and Sample Return Lander

• Designed information architecture and prototypes for internal software tools and websites.

• Developed use cases for system engineers interacting with large language models that assess the quality of requirements and suggest improvements for development.

• Designed a curriculum that covered basic UX methodologies for over 200 students.

• Granted badge certifications to 10% of students who submitted projects that demonstrate a clear understanding and application of basic UX methodologies.

• Facilitated over 16 participatory workshops with people with disabilities to design 3 high fidelity prototypes that increase the accessibility of digital archives.

• Wrote 18 principles and 30+ prompts to promote accessibility in design thinking.

• Created the OpenCAE design system to be used across internal software tools and other digital communication materials. 

• Wrote design guidelines for other designers and developers to reference upon implementation.

Charlene Joy Dela Cruz🇺🇸

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