Charlene Zeng🇺🇸
Lead Learning Experience Designer at Freshworks
About Charlene Zeng
Lead Learning Experience Designer at Freshworks
Hi, I'm Charlene. I'm a Learning Experience Designer/Instructional Designer living in the vibrant San Francisco Bay Area. I design meaningful learning experiences that help people gain confidence, perform better, and actually enjoy learning.
Over the past 5 years, I’ve built e-learning programs and enablement content for companies like Freshworks, Walmart Connect, TikTok, and Microsoft Research Asia, supporting field sales, product education, and global learners across different industries.
I can help with:
✨ Career & Portfolio Break into ID/LXD roles (even without “traditional” experience) Portfolio storytelling that hooks hiring managers Resume, LinkedIn, and interview prep (what recruiters really look for)
✨ Learning Design Skills How to choose the right modality (video/eLearning/ILT/microlearning) Scenario-based learning & content clarity ADDIE, Bloom’s, Action Mapping — applied, not just theory
✨ Tools & Workflow Articulate Rise/Storyline, Camtasia, LMS, cross-functional workflows Partnering with SMEs without losing your sanity 😉 Building structured learning journeys that meet business goals
If you’re building your career, your portfolio, or your voice as an ID/LXD, I’d love to support your journey, cheer you on, and help you grow with confidence.
Expertise
Sessions with Charlene Zeng
- Mentorship Session (30 min): Mentorship session
What mentees say
“It was very easy communicating and sharing information with Charlene and she had very good insights to the situations or questions I asked. She was also very patient and understood my question very clearly. Definitely recommend booking a session with her.”
“Charlene is full of sincere energy and positive vibe! She shared a lot of useful tips, industry insights, and mindsets that really inspired me.”
“Charlene is extremely helpful, approachable, and knowledgeable! I highly recommend.”