United States

Product Design

UX Research

AI/ML Engineering

AI Design

Yale School of Management

Hitotsubashi University

Alice CY

Senior Customer Experience Specialist & Strategy Lead

Qualitative research

Problem-solving

Presentation skills

Stakeholder management

Leadership

Analytical skills

AI/ML

Qualtrics

UserTesting

Zapier

ChatGPT

Figma

Miro

Notion

Adobe Creative Suite

Google Analytics

UserZoom

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

Market research

Leading and delivering high-complexity research (quant and qual) across multiple international teams to inform product and key strategic decisions in AI-driven Practical Language Learning

Led redesign of on-demand gifting platform based on data analytics and qualitative user research, driven 18% rise in checkout rate

Created 15 AI-assisted translation multi-user platform features, customized scaling process for enterprise customers

Mentored and consulted 30+ Design-major students on UX career strategy planning and portfolio development

Led data analytics, user research, and delivered design for a major revamp on web and mobile (iOS & Android) user interfaces, exceeding 3-million monthly views; new brand identity featured on TechCrunch
Press Release: https://jp.techcrunch.com/2017/01/25/compathy-funding/

Alice CY🇺🇸