Canada

UX Design

UI/ Visual Design

Design Operations

Product Design

Interaction Design

Design Systems

Chris Goodwyn

Career Coach

Product strategy

Communication

Problem-solving

Critical-thinking

Presentation skills

Conflict resolution

Stakeholder management

Leadership

Design systems

Adobe Photoshop

Figma

HTML

Adobe Creative Suite

Sketch

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Understand the process of training, motivating and directing your team members.

Managing people

Tips for transitioning into a new role or company.

Changing roles

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Best practices for running productive design critiques.

Running effective design critiques

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Tips on how to work and collaborate with designers.

Working with designers

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

Driving operational excellence and people development while leading design system governance and implementation. 

- Implemented JIRA process improvements that reduced scope creep from 73% to 34% and stabilized sprint completion rates at 70-80%
- Optimized design tool usage across the organization, resulting in 13% cost reduction for Figma licenses
- Established a new governance model for the design system that improved scalability and partner integration
- Initiated and led tokenization efforts enabling white labeling capabilities and seamless partner integration
- Aligned design team workflows with broader organizational processes while maintaining strong tracking mechanisms
- Mentored and developed team members, empowering them to take ownership of challenging projects while providing appropriate guidance and support
- Created an environment that balances support with autonomy, resulting in expanded capabilities and professional growth across the team

Design Leadership scaling from direct management of 2 atomic teams to 5, as well as being a steward of design and UX excellence across the entire supplier facing design organization.

- Hire, grow and lead diverse set of T-Shaped Product Designers in a collaborative, caring environment
- Managed teams across different facets of the supplier portal used by 20,000+ suppliers, including Order Management, and Payments
- Lead Ambassador, advising on design components and future state of supplier portal for entire supplier facing XD team. 
- Lead major discovery effort for supplier payments, setting the roadmap direction for 2023/2024

Producer for projects on the Prodigy RP, Grand Theft Auto roleplay server.

- Designed gameplay loops and new mechanics over a live service mod with over 10,000 registered active players
- Managed projects and workflow with development team of 15+ scripting, 3D, and visual developers
- Ran testing with broader community of 30,000 members to validate hypotheses and iterate
- Managed expectations of large content creators, facilitating onboarding and gameplay

Product Design leader, working with internal stakeholders and business partners across 9 Canadian banking institutions to manage teams of outsourced design teams.

- Define the UX strategy for Interac as a whole, as they move to “in house” UX practices
- Oversee external design engagements, maintaining a unified vision for the company and distributed teams
- Collaborate with business, and development teams to ensure alignment on the first consumer facing Interac product
- Advise on strategy and vision for commercial projects, including contactless technology, new ways of purchasing online, and revamping existing products
- Oversee and mentor user researchers, assisting with execution and defining strategy

- Guided user experience design and vision for Broadsign internal and external SaaS clients
- Helped lead the vision and strategic planning for the product roadmap, both short term and long-term.
- Collaborated on large-scale design projects across multiple teams and stakeholders
- Provided clear design direction, encouragement, and actionable feedback to team members

Designing experiences for Rebates, Sales Incentives and Advertising Funds. Worked from Senior UX Designer through to Director of UX, facilitating design strategy aligned to company OKRs.

- Define UX strategy for the company, aligned to corporate OKRs
- Manage UX Design Team
   - Define design process and manage intake and priority of work
   - Define goals of the team to align to corporate goals
- Build trust within organization and promote design thinking
- Work closely with Product teams to define priority and solutions based on user needs

Designing experiences for Rebates, Sales Incentives and Advertising Funds

- Work within multiple sprint teams to provide UX deliverables including customer journeys, mockups, templating and copywriting
- Consulting with development, product teams, and senior leadership on UX items across the company
- Client facing SME for the complete user experience
- Mentoring Co-Op students through internships / placements
- Provided guidance on UX best practices to teams to reduce call volume by 40%
- Started a user testing initiative that was widely accepted across the company and has resulted in increased funding and time dedicated to user testing.

- Coordinating full and part time UX Instructors
- Planning classes on a variety of UX subjects - software, research and planning skills, and personal development
- Educated and mentored students on a full time basis, guiding them through the introduction of ‘What is UX?” to completing a full project from client meeting to persona development, to mockups and client presentations.
- Lead Design Studio in Toronto for internal advertising and external projects clients and student development. 
- Meeting  Charities and Non-Profit Businesses to present the benefits of RED Academy student work to their organizations.

- Client Facing. Lead calls with clients to talk them through latest solutions
- Developed Personas via research, client interviews and user information
- Lo and Hi Fidelity wireframes to present concepts to client, and for designers to work from
- Helped with the implementation of AGILE and SCRUM methodologies in a new restructuring of project management

UX and Design lead for Web products.
- Revamp and overhaul administrative backend visual components that exist across multiple development platforms 
- SCRUM master in Agile environment
- Designed and developed updates to team websites used by thousands of sports leagues

Freelance UX Designer and Development consultation on a variety of mobile and desktop
applications and websites.

Consulation on user experience, user flows, wireframing, design concepts and front
end development for small, medium, and large business clients such as:
- SunLife Financial
- Wellspring Financial
- MobileXco
- Council of Ontario Universities

Chris Goodwyn🇨🇦

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