United Kingdom

Generalist Product Management

Platform Product Management

Project Management

Development Operations

Bachelor of Science (B.Sc.)

Chris Okafor

Product Manager: Operations

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Organisation skills

Amplitude

Balsamiq

ChatGPT

Jira

Confluence

Mural

Drive continuous improvement initiatives to enhance the efficiency of the Digital Product squads and tribes, enabling them to focus on delivering high-quality products.
 
Prioritize tasks based on design and writing capacity as well as business needs, thereby improving cross-functional collaboration and communication.

Develop partnerships with senior stakeholders and fellow product leaders to lead the ongoing enhancement of product operational workflows. 

Refine roadmap planning and create a comprehensive operating plan with immediate and long-term goals and milestones.

Collaborate with engineering and design management teams to ensure cohesion across the product organization. Work together on project details, creative needs, timelines, and scope to streamline processes.

Promote the scaling and adoption of effective ways of working across digital teams within the product organization.

 Keep up-to-date with emerging trends and changes in product operations and continually develop and share knowledge with the team.

Create and maintain Product communities, fostering knowledge-sharing activities with counterparts across BT Group Digital areas.

Establish an optimal physical and digital environment for the product team to excel in their roles. 

Lead initiatives related to onboarding, hardware/software tools, location communities, and workplace optimization.

Facilitate effective product communications both internally and in conjunction with product directors, internal comms, and external PR teams.

- Aligned Product Managers' strategies with development user stories, ensuring seamless execution

- Applied agile methodologies to manage product and business strategies, swiftly adapting to market changes. During the Crypto Bear market, swiftly implemented cost strategies on third-party technology integrations reducing integration costs by 34%.

-Led training sessions for internal departments on new product features and provided support post-deployment. Engineered efficient communication and feedback channels, optimizing stakeholder interactions across non-technical teams like Customer success, Compliance, Legal and Internal Control. 

- Implemented effective communication strategies and frameworks, fostering seamless collaboration between cross-functional teams, resulting in a 13% increase in productivity by improving deliverables tracking and communication strategy over 3 months.
  
- Successfully negotiated strategic partnerships with key industry players in Fiat/payment remittance and international liquidity, expanding service offerings, optimizing operations, and increasing revenue.

- Used Data analysis to Implement a customer experience support system for top transacting users during beta testing. This initiative resulted in a 7% increase more than the anticipated NPS score.

- Driving organisational objectives by using tools and automation to drive workflow; led the Implementation of various tools such as CRMs, Slack, G-suite, Trello, Jira and Notion to name a few, that drove the day-to-day collaboration and productivity across the startup.

- Defined success criteria, key performance indicators, and metrics for measuring business impact.
Demonstrated expertise in gathering and interpreting qualitative product data and consumer feedback.
Analyzed industry trends and competitor behaviour to inform strategic decision-making.

- Spearheaded the launch and initial operational setup of Glover. Oversaw the establishment of key processes, workflows, key personnel and operational protocols to ensure a smooth and successful launch.

- Managed daily operations, including resource allocation, team management, and workflow optimization, resulting in a 11% increase in operational efficiency within the first year.

- Collaborated with cross-functional teams, including sales, marketing, and customer support, to align operational strategies with overall business goals. Contributed to the creation and execution of integrated strategies.

- Led continuous improvement initiatives, fostering a culture of innovation and process enhancement. Implemented strategic initiatives in Payment operations resulting in improved uptime in the last-mile payouts to customers.

- Built and nurtured a high-performing operations team, providing mentorship, training, and performance feedback. Recognized for fostering a collaborative and results-driven work environment.

- Identified bottlenecks and operational challenges, initiated corrective actions, and drove root cause analysis to prevent future issues.

- Maintained a focus on customer satisfaction by ensuring timely order fulfilment, accurate product delivery, and responsive customer service.

- Managed multiple functions during the start-up's launch phase, overseeing customer relations, Trade Operations, Payment, and Project Management teams

- Collaborated with the technical development team to create customer personas as part of the go-to-market strategy, optimizing the user experience and ensuring a tailored customer journey at the product launch.

- Implemented stakeholder management practices, ensuring cross-functional alignment and unity of purpose across departments for efficient day-to-day operations and operational growth as the customer base expanded.

- Assisted in team building efforts, working closely with the Founder and early-stage team to hire individuals who align with the company's culture and operational requirements, driving growth post-launch.

- Developed customer retention strategies based on payment withdrawal and trading data. Collaborated with the operational team to analyze customer trends and utilized trend analysis to optimize user retention and improve deliverability.

- Monitored key metrics related to customer retention, such as churn rate and user engagement, to identify areas for improvement and implement targeted strategies to enhance user retention and satisfaction.

- Utilized web analytics to analyze webpage performance and evaluate the effectiveness of content strategies, leveraging data as a tool for digital campaigns.

- Crafted strategic and brand-aligned copies for various communication materials, ensuring that the brand's voice and tone were accurately reflected as outlined in the briefs.

- Managed the distribution of content across multiple channels, including social media platforms, to maximize reach and engagement.

- Actively engaged with clients and partners, providing frequent updates on ongoing briefs and campaigns. Utilized relevant metrics to help them understand the campaign's performance and identified areas for improvement.

- Collaborated closely with the design team, translating client briefs into compelling illustrations or graphics that effectively conveyed ideas and facilitated conversions.

- Monitored key metrics, such as engagement rates, click-through rates, and conversions, to measure the success of content strategies and communication efforts, allowing for data-driven optimizations.

- Conducted in-depth analysis of digital marketing campaigns, leveraging key metrics and data to evaluate performance and optimize strategies for maximum ROI.

- Managed email marketing campaigns, leveraging metrics such as open rates, click- through rates, and conversion rates to measure success and refine email content for improved engagement and conversions.

- Developed and executed data-driven social media strategies, monitoring engagement metrics, such as likes, shares, and comments, to assess campaign effectiveness and make data-informed adjustments.

- Collaborated in the implementation and management of digital advertising campaigns, monitoring metrics such as impressions, click-through rates, and cost per acquisition (CPA) to optimize ad performance and drive targeted conversions.

- Developed mini-sales strategies and presented them to the head of sales.

- Analysed sales trends from records and assisted in future sales planning using data forms.

- Utilized emotional communication techniques effectively to maintain customer relationships.

- Ensured comprehensive assistance to the customers by escalating issues involving other departments.

- Assisted with team management, motivation and supervision when necessary to ensure the team’s objectives and KPIs were met.

- Educate and assist customers on Business transaction processes, products and services.

- Assisted with the creation of new processes and improvement of existing processes by actively listening to user feedback and sharing with relevant internal teams.

- Managed users’ expectations and worked with payment partners to resolve the issue.

Chris Okafor🇬🇧

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