United States

UX Design

Design Operations

Service Design

Product Design

Customer Experience (CX)

Growth Product Management

Platform Product Management

Customer Success Management

Interaction Design

UX Research

Chris Pennell

UX Product Strategist

Usability Testing

Quantitative research

Product strategy

Qualitative research

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Organisation skills

Presentation skills

Conflict resolution

Stakeholder management

Leadership

Accessibility

User research

Product roadmap

Typeform

UserTesting

ChatGPT

Figma

Intercom

Miro

Adobe Creative Suite

Mural

Project management

Human computer interaction

Information architecture

Prototyping

Understand the process of training, motivating and directing your team members.

Managing people

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Executive tasks include ...- Formulating vision/strategy for the product with executive team. This couldinclude workshops with executive team, defining/managing OKRs and KPIs.- Communicating the vision within the User Experience /Product Dev team, and across the entire company- Connecting business strategy and metrics to inform product designUX tasks include ...- UX planning: Define research and development tasks in order to develop features that align client and business needs.- User research through customer observation, interviews, and surveys. Including validating mockups and concepts with clients and clinical advisers through interviews and written communication.- Oversee and support with developing graphic mockups of software features.- Oversee and support with developing final design materials and art assets to be used in developing software features.Product Mgmt tasks include ...- Sprint planning- Define scope of work- Answer questions as they come up (w/VP Eng + APO)- Define release plan (what gets released, where, and when)

10%% Brainstorming meetings with COO to define research and development tasks in order to develop features that align client needs.20%% Perform user research through customer observation, interviews, and surveys.15%% Oversee and support with developing graphic mockups of software features.15%% Validate mockups and concepts with clients and clinical advisers through interviews and written communication.30%% Oversee and support with developing final design materials and art assets to be used in developing software features.10%% Take part in functional design meetings with COO and development teams in order to ensure that software design meets UX design specifications.

Chris Pennell🇺🇸