Taiwan

UX Research

Customer Experience (CX)

Data Analysis

Luna Sun

User Experience Researcher

Problem-solving

Critical-thinking

Data visualisation

User research

Figma

Google Data Studio

Google Analytics

PowerBI

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Tips for transitioning into a new role or company.

Changing roles

1. Designed and executed effective research studies on multiple products and services with business requirements, resulting in a 32% improvement in user experience, 42% increase in user satisfaction, and a 65% reduction in customer service costs. 

2. Analyzed user behavior through field research, surveys, benchmark studies, server logs, and experiments using qualitative and quantitative research methods. 

3. Presented research findings through written reports and in-person presentations to diverse audiences. 

4. Collaborated with colleagues from different departments to prioritize research opportunities in a fast-paced and changing environment. 

5. Leveraged technology to optimize data analysis and visualization within the department, leading to the automation of data collection and analysis, reducing data processing costs by 15%.

* Designed and executed various types of research, including desk research, field surveys, moderated research, and usability tests, based on company needs.

* Combined quantitative data analysis from online server logs to segment consumers and reduce team time spent on understanding them by 26% in the early stages of projects.

* Conducted offline interviews with different customer groups to identify their gain points and pain points, and developed impactful and executable solutions based on their needs.

* Collaborated with project managers and engineers to optimize services with AI Speaker, which improved the work efficiency and confidence of 12.3% of independent blind massage therapists.

* Incorporated the company's business methodology into research to assist stakeholders in readjusting their business strategies.

* Planned and conducted usability tests with collaboration from another UX researcher, including research planning, scheduling, interviewee recruitment, and research implementation.

* Utilized an eye-tracker to moderate experiments and gather data on user behavior and perception.

* Collaborated with Lazada Indonesia's design team to complete projects within given time and resource constraints.

* Incorporated business and psychological methodologies into research analysis to generate meaningful insights.

* Delivered one research report that led to a 14.3% increase in customer orders.

Luna Sun🇹🇼

About Luna Sun

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