

Senior content designer at Zendesk
Senior content designer at Zendesk
Hello! I'm a content designer / UX writer with 8 years of experience. Most recently, I worked at OKX focusing on its support center, chatbot, self-service tools, and agent dashboard.
Before this, I was at Zendesk, working on its chat, messaging, and Agent Workspace product. I've also been in agency and healthcare startup roles.
I feel the happiest when I can apply my skills to improve products that make people's life better (or at least easier). Also, I'm now ready to share whatever knowledge and experience I've gathered along the way to help people move into this role or navigate the early years of their careers. Let's connect and learn from each other!
βCindy has amazing knowledge in content design, which she is extremely generous in sharing. She's also a super clear communicator, breaking down complex ideas into bite-sized chunks that were easier for me to understand. Her friendly personality will make any chat with her a fun experience. I'm grateful for the time she spent on our session, as well as her candor in answering my many questions :)β
βI can't thank Cindy's enough for her thorough examination of my portfolio. Not only she highlighted specific areas where I can refine my work, she also provided me with a clearer understanding of industry standards and best practices. Her mentorship style is both approachable and knowledgeable, making our mentoring session very enriching and enjoyable.β
βCindy provided a lot of insightful feedback, and I really enjoyed speaking with her. She listened carefully to my questions and honestly shared her thoughts, which were truly inspiring and helpful. She is a thoughtful and supportive person to talk to. I truly appreciated her efforts in our discussion, her humble personality, and her willingness to share her professional domain knowledge.β