Canada

Product Design

UX Design

Design Operations

Service Design

Technical writing

Interaction Design

Content Creation

Certificate

Bachelor of Arts (B.A.)

Claire

Product Design Manager

Usability Testing

Public Speaking

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Presentation skills

Conflict resolution

Stakeholder management

Leadership

Negotiation

Information architecture

User research

Adobe Illustrator

Adobe Photoshop

Figma

Adobe Creative Suite

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

• Manage, coach, and mentor a team of designers across multiple cross-functional agile teams 
• Work with product and engineering leaders to craft product strategy and plan product delivery
• Recruit and onboard new designers

• Partnered with product management to research and develop a strategy and design a vision for new product experiences
• Ran design workshops to help teams align on vision, create empathy for users, and generate ideas
• Hired and onboarded new designers and mentored junior designers
• Collaborated with product management, engineering, research, and data science to ship new products

• Partnered with product managers to conducted research with users and understand the right problems to solve
• Created designs at all levels of fidelity, from early concepts to production-ready prototypes
• Collaborated with software engineers to communicate the design process and iterate on designs throughout the agile development process
• Worked with data scientists to share user needs and understand how to design feedback interactions to support machine learning models
• Tested designs with users, and brought the team along to build empathy

• Research user needs through various methods, including data analysis, interviews, surveys, and card sorts.
• Collaborate with stakeholders to facilitate and document the needs of users and customers. 
• Design and prototype interactive, multi-channel experiences that simplify complex marketing strategies and marketing automation platforms.
• Test prototypes and wireframes with users.
• Write content that empowers the success of Oracle Marketing Cloud customers.
• Design illustrations to support content for internal and external audiences.
• Support front-end development as needed to build online interactive tools.
• Create templates and guides to support post-service action plans for customers.
• Create training material for services, including writing facilitator guides, recording and editing training videos, and delivering online and in-person training sessions.
• Document and streamline processes for internal teams to leverage various success services.

• Provide content design and development support for multiple service design projects and service demand generation projects.
• Design and develop tools and guides to support action plans for customer success workshops.
• Edit and QA copy for service packages, including consulting tools, training guides, and service catalogue information.
• Design illustrations and presentations according to Oracle brand standards to promote customer success services internally and externally.
• Research and write thought-leadership blog posts to empower Oracle Marketing Cloud customers.

• Consult with Eloqua customer support experts to identify common use cases and challenges for customers.
• Write and edit guides, blog posts, FAQs and other reference documents on Topliners that clarify complex technical concepts and implementation tactics.
• Create inventory of reference material to support the My Oracle Support (MOS) knowledgebase for Eloqua and Compendium.
• Train and coach support engineers to write, edit, and maintain MOS knowledgebase articles.
• Host regular webinar series (Eloqua Power Hours) that provide customers with additional support on technical and strategic modern marketing concepts.
• Identify topics and secure presenters for webinars, and manage all demand generation activities in Eloqua to promote the events.
• Manage internal newsletter that provides customer-facing employees with the latest content, services, and resources to help support their customers.

• Write clear, user-friendly procedures for frontline agents based on drafts and process maps from subject matter experts.
• Work on the cross-departmental editorial board to help develop and improve standards.
• Work as a back-up editor when needed on day-to-day work, and specific projects.
• Advocate plain language to better serve the end user. Transform complex and confusing rough drafts into simple, logical and clean copy.
• Promote the importance of maintaining standards to business partners. 
• Introduce more efficient workflow practices for common technical writer requests.
• Work closely with developers and publishers to implement CSS and JavaScript improvements on support tools. 
• Help cross-train other writers on writing for various support tools.

• Advise clients on financial products and services that meet their needs.
• Provide technical support for clients of all levels of technical prowess.
• Maintain a balance between the number of calls taken, the number of sales closed, accuracy, quality, and client experience.
• Proactively submit continuous improvement suggestions for changes to the support tool.

Claire🇨🇦

About Claire

Expertise

Sessions with Claire