

Service designer and trainer at Freelance
Service designer and trainer at Freelance
I’m a service designer and user-centred design practitioner and leader with over 20 years of experience. I try to bring equity and justice into public sector digital transformation.
I build capability in user-centred design through training and community-based education.
I’m Australian and British, an immigrant, a part-time worker and a parent. My pronouns are she/her.
I can help with navigating career choices difficult situations in the workplace finding and taking new career paths building community
My profile is open to all, but those I aim to mentor are people who face systemic discrimination or those under-represented in the design and research industry. This may be people who have lived experience of or are: • Black, First Nations or Native • Queer, Trans or non binary identifying • Disabled or neurodiverse • Working class • Feel limited by educational background • Single parents, new parents returning to work
“I met with Clara to discuss how to navigate a career in service design at a big gov department. Clara is very personable and provided some really strong insights into challenges and opportunities of working at a big organisation as well as some actionable next steps.”