United States

Digital Marketing

Sales

Business Development

Customer Success Management

Business Transformation

Bachelor of Business Administration (BBA)

Claudia Tellez

Senior Director

Relationship management

Public Speaking

Partnership

Communication

Problem-solving

Time management

Empathy

Team player

Presentation skills

Customer service

Stakeholder management

Leadership

Sales plan and process

Ruby

Salesforce

SurveyMonkey

Trello

Google Data Studio

Greenhouse

Jira

Monday

Workday

Collaboration

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

Ways to provide constructive feedback to team members.

Giving effective feedback

Results-oriented Senior Director. Pioneered growth and operations in Colombia, Chile, and Peru, later advancing to oversee the LATAM region and US Hispanics. Consistently exceeded revenue goals, achieving over 100% year after year. Managed a revenue P&L of more than $35M by 2023. Built and mentored a high-performing team of 7+ professionals, overseeing commercial operations and PR efforts. Successfully brought in 100+ new partners, establishing KAYAK as a key player in the emerging travel digital landscape. Acted as an advocate and spokesperson for KAYAK, participating in over 300 media interviews and events on topics such as digital transformation, women in technology, tourism, and tech. Collaborated with cross-functional teams to drive innovative solutions and foster internal and external relationships. Expertise in the flights, accommodations, cars, and packages verticals, with a strong focus on pricing, content, partners, and operations.

Led the successful launch of operations in Mexico, Colombia, and Panama, demonstrating exceptional P&L management skills. Spearheaded an impressive revenue growth of over 500% within a year. Established strategic partnerships to provide cutting-edge web/e-commerce development services and devised digital advertisement planning and buying solutions for local clients, all while building the necessary infrastructure.

A distinguished member of the Global Marketing Leadership Committee and a valued member of the Board of Directors of Dentsu Colombia. Surpassed revenue targets with an exceptional 114% achievement while maintaining a positive operating margin in the first year. Spearheaded the adoption of cutting-edge technologies and embraced digital thinking, establishing robust ecosystems to effectively engage consumers through digital operations, campaigns, communication, and analytics. Led brainstorming sessions and creative exercises, resulting in the successful launch of over 20 innovative brand strategies. Strategically structured iPROSPECT operations for SEM, SEO, Display, and Trafficking, hiring and managing a talented team of 15+ professionals. Developed organizational needs, policies, and processes, ensuring compliance with global standards while adapting to local requirements. Proven track record of closing complex negotiations with strategic media vendors and partners.

Accountable for fostering strong relationships with Grupo Bolívar, the largest B2B client in the company and a key financial institution in LATAM, and Grupo Falabella, a major retailer in the region. Demonstrated expertise in contract negotiation by successfully securing a two-year contract renewal with a 15% increase in annual investment. Adept at ensuring client satisfaction and driving mutually beneficial partnerships.

Overseeing operations of duty-free stores in Bogota and Cartagena's cruise port. Demonstrated exceptional leadership skills by exceeding revenue targets by an impressive 23%. Successfully led complex negotiations with prominent beauty and luxury travel brands. A results-driven professional with a proven track record in maximizing profitability and delivering exceptional customer experiences in the duty-free retail industry.

Skilled B2B Coordinator with Petrobras, having played a pivotal role after the acquisition of Shell downstream operations in Colombia. Expert in developing compelling B2B commercial and marketing pitches, resulting in an outstanding 110% revenue surpass. Managed a team of 5 talented business consultants and support engineers. Demonstrated proficiency in controlling OPEX and CAPEX, successfully executing 90% of the proposed projects. Established a robust network of over 200 distributors to introduce Petrobras Lubrax Colombia. A proven leader with strong business acumen and a passion for driving growth and delivering results in the downstream industry.

Accomplished Territory Manager at Shell, overseeing a portfolio of +40 franchisees operating Service Stations. Led the successful launch and monitoring of franchise operations and P&L, adhering to stringent Shell standards. Introduced an innovative client service strategy that drove remarkable brand growth, achieving a 4% national market share and an impressive 12% local market share within just two years, despite initially being limited to Bogota. Set a new industry standard with the highest average throughput in Colombia, reaching 140k gallons per month per site compared to the national average of 90k gallons per month. Surpassed projected NIAT for 2005 one year ahead of schedule, delivering a remarkable 20% growth. Pioneered and implemented marketing initiatives resulting in an average sales increase of 20%. A results-oriented professional with a demonstrated track record of driving business success and exceeding targets in the fuel industry.

Pioneered the introduction of a groundbreaking advertisement-selling method through the development of tailor-made solutions. Orchestrated successful media campaigns that significantly increased ad sales, boasting a success rate of over 50%. Provided valuable guidance during the pre-launching and launching phases of BellSouth in Colombia, achieving an impressive brand awareness of 40%. Led the Media Planning team through a highly competitive pitch for the largest national telecommunications company, resulting in a victorious outcome. A forward-thinking professional with a proven ability to deliver exceptional results in the media planning industry.

Claudia Tellez🇺🇸

About Claudia Tellez

Expertise

Sessions with Claudia Tellez

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