Ireland

Graphic Design

Branding and Identity Design

Content Design

Customer Experience (CX)

Technical writing

Content Strategy

MA (Hons)

Craig Hunter

Customer Education Manager

Collaboration

Problem-solving

Critical-thinking

Customer service

Project management

Content creation

Content editing

Youtube

Adobe Illustrator

Intercom

Miro

Adobe Creative Suite

Adobe After Effects

Zendesk

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Manage team expectations and get the most out of your meetings.

Running effective meetings

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Ways to provide constructive feedback to team members.

Giving effective feedback

Working with product managers and trainers as part of the Customer Education team to design curricula and create content that educates customers how to best optimise Zendesk products.

Consulting on the current and future development of the Academy Learning Portal as part of the EUIPO Strategic Plan 2020 at the European Union Intellectual Property Office.

Managing the full development of new postgraduate programmes as part of the award-winning
Digital Education Unit at the College of Medical, Veterinary and Life Sciences.

Collaborating with subject matter experts and worldwide academics to produce cutting edge
online Masters courses in the fields of molecular pathology, veterinary nursing, global
mental health and health technology assessment.

Creating modern and media rich e-learning material using expertise in various tools such as
Adobe Illustrator/Photoshop/Premiere Pro, Articulate Storyline and Camtasia.

Supporting academic/administrative staff and students in the use of learning technology
with frequent face to face and online training sessions.

Responsible as the main administrator for an external Moodle instance used by the college

Coordinating with the central IT teams about system upgrades such as a recent rollover to
Moodle 3.3 and the development of new themes for advanced mobile learning.

Researching and reporting on new technologies such as virtual and augmented reality to
maintain the department’s position at the forefront of e-learning.

Responsible for developing and maintaining all aspects of the learning management system (Moodle) and e-portfolio system (Mahara) for the three campuses of one of Scotland’s largest and leading colleges.

Conducting a detailed systems and server health check based on previous experience and presenting findings and recommendations to senior management.

Coordinating the roll out of suggested upgrades and rejuvenated theme design of sites, training material and course templates.

Supporting and contributing to internal content development as well as external commercial projects with the Technology Enhanced Learning department.

Collaborating with the Scottish Qualification Authority to produce National 5 qualification content and national e-portfolio templates.

Coordinating with the Educational Technologies Manager of Endeavour College to revitalise and relaunch the learning management systems of the parent company Vocation Limited.

Overseeing the migration of 5000 students and 400 courses from five different learning management systems into a brand new Moodle site.

Responsible for establishing and managing a new Zendesk helpdesk to consolidate all technical issues during the transition for students and staff.

Providing extensive face to face and online training in Moodle and other e-learning technologies for all Vocation staff and active online students.

Responsible as system administrator and analyst of the institute’s Moodle learning management system (MyKangan).

Overseeing the migration of the platform from Netspot to Androgogic as well as the transition from the content management system Equella to Alfresco.

Coordinating and implementing the integration of customisations to the LMS including plugins, reporting features and themes.

Providing technical assistance, proof of concepts and advice to general managers, blended learning teams, teachers and students.

Frequently required to act as Manager for the entire Digital Services department.

Relaunching a suite of online courses with newly developed content created with Articulate Storyline after consultation with subject matter experts.

Administering online content on the Blackboard LMS as well as update the enrolment and teaching details due to a campus closure.

Collaborating with staff and developing professional training content aimed at new and returning users of The Raiser’s Edge fundraising database software.

Incorporating previous knowledge of motivating, creative and interactive training techniques into the Moodle learning management system to enhance the learning experience of users.

Conducting a detailed analysis of existing documentation and rewriting content based on this as well as staff recommendations and previous classroom courses.

i-to-i TEFL is at the forefront of online and short course training in Teaching English as a Foreign Language, enabling thousands to travel and work all around the world.

I worked in the Dublin office as an online course coordinator and tutor. My duties varied from being the main knowledge-base for any academic queries that came through the helpdesk to creating and presenting frequent interactive webinars based on the online course. 

Furthermore, I was actively involved in future product development on the learning management system Moodle and I often engaged and helped customers on the online student network and social media sites.

The JET Programme is a Japanese government initiative aimed at promoting grassroots international exchange between Japan and other nations.

I spent four years working as an English language teacher for Tano-Cho Board of Education in Kochi Prefecture. My job consisted of teaching English at an elementary and junior high school level. I was often greatly involved with my schools and local community. I taught beginner and advanced language classes and hosted numerous cultural events. Furthermore, I had vast experience in training students for TOEIC examinations as well as being an EIKEN (実用英語技能検定) examiner. 

Through this employment I gained a number of valuable skills and experienced significant personal growth. I learned how to live and adapt to work in a foreign environment and now understand the importance of effective communication. However, the most valuable skills I gained were those related to teaching. I now have and appreciate the confidence, patience, understanding, management and personal drive that is required to be an English language teacher.

PISA evaluates the worldwide academic performance of 15 year old school pupils. I was part of a team that analysed the results of reading, mathematics and science from numerous European countries. I was given the responsibility of marking the papers, determining the accuracy of the data and documenting the trends shown. I worked at the Faculty of Education at the University of Glasgow.

The WRVS is a voluntary organisation that operates the majority of hospital stores throughout the United Kingdom. I was a supervisor for one of the largest in Scotland. My duties ranged from supervision and time management of volunteers, basic bookkeeping, stocktaking and frequent interaction with head office, customers, hospital staff and suppliers.

Craig Hunter🇮🇪

About Craig Hunter

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Sessions with Craig Hunter