United States

Project Management

Program Management

Master of Business Administration - MBA

Graduate Certificate

Cristin Fitzgerald MBA

Project Manager

Relationship management

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Team player

Organisation skills

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Project management

HubSpot

Jira

Monday

Zendesk

Empathy

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

The current economy has been both a challenge and an opportunity. My last job ended prematurely due to the pandemic but on the bright side, I have the opportunity to take my skills serving customers into a new industry and a new company. 

Here is the experience I will bring to my next job:

Deliver exceptional customer service and project coordination for complex, multi-site customer projects. Customer success achieved and measured through demonstrated cost savings, optimized service provided, increase in repeat sales, and post-event reviews from participants.

I have earned my MBA and further advanced my project management skills by earning a Project Management Certification. 

Key attributes that I will provide my next employer include:

Customer-focused and a strong customer advocate during the pre-sale and post-sale relationship.
Strong written and verbal communication skills.
Interpersonal skills that builds and grows relationships.
Project Coordination, I understand how the end-to-end process and see the job to completion.
Attention to Detail to catch critical problems quickly.
Customer consultant. Clients need to trust me as a business partner.
Researcher, analytical, and a problem solver.
And because it's important to mention, I have excellent time management, organization skills and the ability to multi-task and manage multiple clients.

Optimized customer experience, reduced customer energy costs, and improved ROI for full-service lighting company. Coordinated account management for two national customers including retailer with more than 13,000 locations in the US and Canada. Communicated with multiple stakeholders including client leadership and procurement teams, technicians, vendors, and internally with company management and CEO.
⇛ Provided comprehensive support through life cycle of customer relationship; end-to-end coordination for more than 400 locations. Planned technician visits, reviewed audits, ordered stock, and scheduled replacement work.
⇛ Coordinated multiple sub-contractor installation schedules to provide timely feedback to customers.
⇛ Addressed and solved problems for customers, sub-contractors, vendors, and internally for management.
⇛ Position eliminated due to 20% reduction in workforce due to COVID-19.

Accomplishments include:
✶ Generated average of $15 – 20K in energy rebates per installation, through completion of paperwork and understanding of complex rebate requirements.
✶ Submitted hundreds of quotes weekly to quickly address client and reduce costs through scale and rebates.

Oversaw program coordination and customer success for customized executive education programs. Provided exceptional service and helped customers recognize the value proposition of programs. Developed relationships with leaders and program directors at 50+ companies. Top clients included Fortune 500 companies in software and technology, financial services, agricultural products, healthcare, pharmaceuticals. Included: Google, Microsoft, HubSpot, and Bristol Myers Squibb.

⇛ Primary customer liaison for coordination of all educational programs and advocate for logistical needs. 
⇛ Collaborated with sales and marketing team and program directors to execute all details within budget.
⇛ Developed effective relationships with corporate management and leadership, and program participants.
⇛ Procured and distributed all materials including books, case studies, and reading materials.
⇛ Solved problems to deliver seamless experience and service for participants and instructors.
⇛ Created visually appealing presentation and training materials and proofread for accuracy. Leveraged webinars, PowerPoints and other technologies to optimize training.

Accomplishments include:
✶ Earned top rating (5 out of 5) consistently from corporate leadership and program participants for successful program coordination, communication, and overall customer satisfaction and success.
✶ Two-time recipient of Kudos Award, nominated by colleagues for going above and beyond and work as a positive team player.

Coordinated all administrative needs for the Internal Medicine department at physician-led, nonprofit teaching hospital. Coordinated schedules for the top director and nurse within the department. Maintained department records, managed supplies, and prepared payroll.
⇛ Organized schedule for 200 internal medicine physicians, 100 medical assistants, and 50 medical secretaries. 
⇛ Answered patient and family phone calls. Addressed and solved problems and minimized complaint escalation.
⇛ Trained and directed summer high school volunteers to optimize learning and administrative support. Directed learning and training for life-skills students to advance on the job training and skill development.

Accomplishments include:
✶ Balanced full-time job while attending college full time and earning multiple degrees and certification.
✶ Recognized and promoted for customer commitment and hard work.
✶ Selected and trained as an Epic Superuser. Trained staff on use and best practices for new systems. Answered questions and eased the transition for all team members.
✶ Chosen as “Googler” to support the transition to G Suite and instructed team members on how to use the system.

Began my journey at Lahey Hospital & Medical Center as a Unit Coordinator and Patient Access Agent. In my ten years, I was promoted four times and continuously given more responsibility.

Cristin Fitzgerald MBA🇺🇸

About Cristin Fitzgerald MBA

Expertise

Sessions with Cristin Fitzgerald MBA