Ecuador

Industrial Design

Design Operations

Service Design

Product Design

Customer Experience (CX)

Growth Hacking

Customer Success Management

Interaction Design

Growth Design

Learning to teach online (MOOC)

Human-Computer Interaction (MOOC)

Daphné Repain

Experience center of excellence Lead

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Organisation skills

Leadership

Mural

“El progreso que el mundo necesita está en la capacidad de buscar soluciones a los problemas de las personas.”

Ruta Digital #ProductDesign, en colaboración con @IDEO.

Un programa de 5 meses en donde vamos a explorar entre las necesidades y dolores de los usuarios para diseñar productos digitales efectivos.

Además, el proceso marcará el paso inicial en la formación como Product Designer. Poder trabajar junto con todas las áreas e involucrados alrededor del desarrollo de un producto digital.

Business partner for the organization to empathize with #customer #insights and to be more autonomous to improve the customer experience. 

Responsible for overseeing all design and innovation aspects of the company's products and services. Human-centered mindset & design at scale. 

Customer experience & employee experience strategy and implementation.

Leverage the voice of the customer with data to influence strategic decision-making.

I´m motivated by social impact, ethical design, and inclusive design. I work closely with other leaders in the organization to remove obstacles, create the right support, infrastructure, and culture for designers to succeed.
I oversee design work across agile squads and lead a chapter of experienced designers. 
We combine Design Thinking, Lean UX, and Agile while the goal is to continuously identify customer needs and to validate ideas to the right products to market faster.

#DesignOps, #RE+Ops, #DesignSystem, #ServiceDesign
Cultural Transformation Management & Digital Transformation

Executive training, In-house Training, Personalized Training

Digital Transformation & Innovation Center Implementation.

Academic & Executive training, Conferences, Articles

Responsible for developing & Training the people on my team—in particular, junior and mid-level members of the team; working with the business to understand what it needs from the UX team; and identifying opportunities or creating new products. Project planning and resource management.

Transfert Office Creation, 5 years Strategic Plan Of Action development
Development of regulatory and policy agreements.
National, Regional and International Market Analisis.
Executive training and continuous training development at a national level.
Implementation of both national and international strategic alliances
Development of cooperation projects with the aim of promoting mobility of researchers, teachers and students
Implementation of transfer policy concerning technology, knowledge and scientific appreciation.
Management of a multidisciplinary team.
Development and implementation of professional services (private and public markets)
Organizational diagnostics, project management, organizing and facilitating conferences, scientific articles.

I’ve been working for 4 years as a UX design consultant in Latin America. I currently train and manage teams to help them implementing user-centred design methods. I have been working with financial and telecommunication institutions, restaurant and food services industries, educational institutions, digital agencies and startup.

In parallel, I propose UX certification to ensure the knowledge transfer in America Latina and make sure the user centred design process will have a social impact on the region.

Since 2015, I participated in the founding of the UXPA Ecuador community (more than 400 members in 2018, 28 events, 3 World Usability Days).

CLients: KFC Group, Diners Club International, Banco Pichincha, Banco Guayaquil, Cuestionarix

Understanding where the company’s UX progression resides and why.
Understanding the company’s current state allows me to develop a future vision for growth.
Evangelization within all the co-workers & stakeholders.
Co-design implementation within IT, Art, Content, Advertising, Market studies teams 
UX guidance for 30 internal brands (mobile & desktop)
Consulting, Training, Articles & Conferences
External Clients: B2B and B2C interfaces for the tourism, financial, food, insurance, textile, game design, health, real estate, law, transport and renewable energy industries.

Adaptation of UX design methods on mobile devices in the real context of use
Co-Design of cultural and touristic mobiles services for pedestrian and drivers users (2D codes, NFC tags, geolocation, 3D and AR interaction )
Benchmarking AR mobile devices
State of the art methodologies for evaluating HMI and mobile AR
Design methodologies focused on users study, specification, collaboration with external project partners,  project management
Clients: Louvre Museum, Armor Lux, Tourist Office of Brest, Cité des Telecoms, Henaff, ...

V3S (Virtual Reality for Safe Seveso Substractors) is an ANR/RNTL project (French national
agency for research). In this project, we aim to design a tool allowing to scenarise hazardous working situations on SEVESO sites for risk prévention, training and décision making. The tool interprets a high level task and a related risk model. It is meant for a manager to help him/her to make décisions. The manager plays thé scénario of an intervention and manages a team of virtual operators (associated with autonomous agents) in thé VERP (Virtual Environment for Risk Prévention) submitted to constraints. Depending on his/her décisions, thé incurred risks are displayed in the virtual environment. Our architecture relies on a multi-agents platform (OMAS).

ISI-PADAS: Haptic floor influence on driver activity
Haptic interaction evaluation

Daphné Repain🇪🇨