Canada

Business Transformation

Product Design

Technical Product Management

Security Engineering

Master of Business Administration - MBA

Bachelor of Technology - BTech

Davinder Pal Singh

Technical Architect

Prototyping

Analytical skills

Cloud computing

Product roadmap

Salesforce

WordPress

Asana

Java

IEEE is the world’s largest technical professional organization dedicated to advancing technology for the benefit of humanity. IEEE and its members inspire a global community through its highly cited publications, conferences, technology standards, and professional and educational activities.

Salesforce Lead and Architect: Took on the role of Salesforce Lead and Architect to design, configure, and develop Salesforce applications aligned with client business requirements and functional specifications.

Collaboration with Business Units: Engaged with business user groups, including Customer Experience, E-business, and Marketing teams, to gather and document software requirements effectively.

Implementation of Sales and Service Cloud: Deployed Sales and Service Cloud functionalities to address critical business needs.

Customization and Configuration: Created custom objects, tabs, sharing rules, flows, workflows, and managed user profiles, roles, and approval processes based on business requirements.

Business Needs Analysis: Analyzed business needs to identify gaps between those needs and standard application functionalities, designing and documenting solutions to bridge the gaps.

Advanced Customization: Enhanced Salesforce CRM capabilities beyond its native functionality using Visualforce Pages and Apex code tailored to specific requirements.

System Integration Leadership: Led system integration efforts for the project, coordinating with various external systems and vendors to ensure seamless connectivity.

User Training Development: Developed comprehensive user training materials and guides to facilitate user adoption and maximize system utilization.

Led the development and enhancement of the Govgrants custom product, focusing on grants management for public sector clients.

Key Responsibilities:

Grantor Functionality: Spearheaded the creation of features for managing grant applications, approvals, and fund disbursements.

Custom Reporting: Designed and implemented custom reports and dashboards, ensuring alignment with Salesforce’s latest releases.

User Acceptance Testing (UAT): Conducted comprehensive UAT sessions to ensure the system met client needs and was ready for production deployment.

Salesforce Integration: Utilized Salesforce capabilities, including Lightning Web Components (LWC), JavaScript, and Aura components, to build and configure the application.

DevOps Management: Managed deployment processes and sandbox environments to ensure efficient development cycles.

Mentorship: Guided junior developers in best practices for Salesforce configuration, coding, and component development.

Impact: Enhanced the efficiency and user-friendliness of the grants management process, leading to successful release cycles and improved client satisfaction.

Stakeholder Interaction: Engaged with diverse business stakeholders to gather requirements and develop tailored data models that address complex business needs.

Salesforce Management: Utilized Salesforce.com platform management tools to set up sandboxes and customize the user interface, employing HTML, CSS, Bootstrap, and jQuery for optimal functionality.

Requirements Implementation: Executed project requirements on the Salesforce.com platform using Microsoft Visual Studio, ensuring robust solutions.

Admin Activities: Managed Lightning Page Layout customization, added custom fields, record types, and queues, while maintaining access privileges through roles and profiles.

Two-Factor Authentication: Collaborated with developers to implement two-factor authentication functionality, supporting data uploads using the data loader with minimal supervision.

Email and Metadata Management: Created email templates and configured custom settings and metadata to enhance system functionality.

Quality Assurance Support: Assisted the team in Quality Assurance (QA) activities and conducted thorough system testing to ensure reliability.

Testing and Code Coverage: Developed comprehensive test classes to assess system security, stability, and performance, maintaining proper code coverage for successful production deployment.

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