Canada

Generalist Product Management

Product Design

Technical Product Management

Data Product Management

Platform Product Management

Master of Business Administration (MBA)

Bachelor of Technology (B.Tech.)

Dibya pal

Senior Product Manager - Technical

Product strategy

Qualitative research

Problem-solving

Critical-thinking

Stakeholder management

Leadership

AI/ML

Design systems

Product roadmap

Asana

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General mentorship

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Dealing with imposter syndrome

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

Learn the career path and progression for product managers.

Product management career path

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

• Manage data products and features and influence the strategic business direction and org priorities
• Drive product discussions (e.g. vision, goals, tenets, roadmap, narratives, MBR/QBR, status) with leadership team
• Establish/simplify processes to ensure product meets customer needs (e.g., roadmap prioritization, product lifecycle) and audit mechanisms (e.g., metrics, reporting, evaluation standards)
• Actively participate in projects throughout their life cycle – from design through delivery

• Launched a POC for an incentive based, crowdsourcing mobile data collection application to collect commercial real estate property data in multiple countries driving JLL’s data independence, and saving 15% of yearly data consumption costs
• Boosted user engagement by 20% and daily active users (DAU) by 12% by leading the redesign of client property dashboards 
• Increased user retention by 15% by improving commercial property newsfeed delivery time and quality by 3x on web
• Collaborated with the VP of product to establish a Product community of practice in JLLT and led the creation of JLLT product playbook and mentorship program

• Owned the vision and prioritization of digital web experiences in partnership with stakeholders to achieve yearly business outcomes (ROI)
• Reduced churn by 10% and increased CSAT by 40% through optimization of web and mobile experiences 
• Increased Rate plan change digital adoption by 12% and funnel conversion by 26% on YOY basis by  leading a 24 member team to launch a new monthly phone plan impacting 2.5 million web/mobile customers
• Drove retention by 20% and reduced data related calls by 5% by building data notification web and mobile application to protect Telus customers from bill shock
• Managed product backlog, including writing user stories, approving designs and encouraging ruthless prioritization during product refinement, sprint planning and user story mapping session
• Led the development of intuitive, friction-free self-serve capabilities such as roaming passes and data top-ups that helped create a year-to-date (YTD) incremental call offload of 352k against a target of 290k, and a YTD total impact of $5.3 million in revenues

•  Collaborated with business stakeholders, including SVP (Global Transaction Banking) in defining and driving the product vision, as well as mapping and executing product initiatives across multiple platforms, for the multi-million dollar CIBC SmartBanking for Business project
•  Increased customer sign-ups by 2x by reducing the cost of onboarding by 25%
•  Led a team of 12 to migrate 20k business banking users from a legacy monolithic application to a microservices based platform thereby reducing maintenance costs by 30% and improving customer satisfaction rating by 14%  
• Drove user acquisition by 25% and day 1 retention by 32% by driving integrations with popular 3rd party SAAS vendors
• Prioritized backlog through constant A/B testing, user feedback and analytics; Worked to improve conversion rates by running weekly split/multivariate tests for the product funnels
• Worked closely with Executives and Senior Agile practitioners in establishment of the Lean Agile Center of Excellence as the center for promotion of best practices, and process efficiency; Developed and pitched strategy for Agile Transformation in Business Banking

• Owned the creation of multiple new feature initiatives for credit card reward redemption from concept through delivery, coordinating with user experience, data, and development teams to guarantee user focus was maintained
• Customer engagement: Led and participated with several user interviews, usability testing & feedback to identify new and most desired features from our clients & stakeholders
• Collaborated with DEV, QA, Operations, Incident Management, and Infrastructure teams to maintain high-quality deployment artifacts as it moved through the delivery pipeline
•  Prioritized development of a customizable view of the banking transaction table which improved application usability, performance and saved client’ time by 25% per session

• Founded and built the business , providing software services to 50 strong local businesses
• Hired, trained and supervised 135 college sophomores in software development and CRM tools

• Developed modules for an internal HR tool to capture anonymous employee feedback; Increased employee feedback by 12% in 3 months and helped the HR team to increase employee engagement (C++ & SQL)
• Demonstrated data processing and analysis techniques by conducting market research on growth of E-Commerce in Emerging Markets involving trend data analyses, SWOT analysis and buyer decision process research to help HSBC client understand the scope of E-Commerce in India
• Facilitated planning and implementation of Process Engineering projects and Vendor Management user interface with clarified analysis and interpretation of market performances for one of India’s largest turbine manufacturers

Dibya pal🇨🇦

About Dibya pal

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