

Senior Service & Systemic Designer at ING
Senior Service & Systemic Designer at ING
I am a South African designer currently at ING bank, living and working in Amsterdam, researching and designing innovative services with a systemic lens.
Reach out to me if you're interested in facilitating effective dialogues, systems thinking and systems dynamics for service design and innovation, and questions about your journey as a growing designer and researcher.
My goal is to bring the principles of love & excellence to dissolve problems and bring systems change.
I enjoy exploring & working in highly complex ecosystems like government services, global health, financial services and tech start-ups.
My key words & topics:
Service Design | Systems Thinking | Systems Dynamics | Systems Modelling | Innovation | Consulting | Strategy | Design | Customer Experience | Customer Journey | Service Blueprinting | Co-Creation | Workshop Facilitation | Systems thinking | Systemic design | Coaching
“Diego is an incredibly talented designer and systems thinker, but also such a kind and authentic person. If you are looking to solve complex problems in a holistic and data driven way, you want Diego on your team.”