Kenya

UX Design

UI/ Visual Design

Product Design

Generalist Product Management

Interaction Design

UX Testing

UX Research

Mastering Business Models and Value Proposition

Degree

Bachelor of Commerce (BCom)

Douglas Moruri

Product Design Lead

Portfolio

Usability Testing

Prototyping

Collaboration

Problem-solving

Empathy

Stakeholder management

Leadership

Product roadmap

Trello

Youtube

Adobe Photoshop

Adobe XD

Balsamiq

Canva

Confluence

Figma

User research

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Tips for transitioning into a new role or company.

Changing roles

Managing being the only designer at your company and working with non-designers.

Being the only designer

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

Responsible for defining product strategy for payments and managing the Payments capabilities.

Conducting product feasibility studies by conducting competitive analysis and market research through the use of the customer value proposition canvas: Customer Jobs, Pains and Gains.

Develop commercial models that directly impact top-line revenue and bottom-line costs while delivering the best-in-class product experiences.

Define and implement recruitment, learning, and performance management strategies.

Design and implement platforms against which customer acquisition and service delivery shall be deployed ensuring a premium quality of service.

Engagement with customer-owners and market activators to achieve product/platform uptake and utilization targets.

Periodic review of existing products and platforms to enhance their offering in the market to ensure product continuously yields expected benefits.

User experience design.
            

    
    

    
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Cross-functional team leadership through product development and management that led to the relaunch of NCBA Loop Product. This was through UI/UX design and product backlog grooming. These have led to the growth of Loop revenue by 70%. 

Product lead for the Core Banking platform project. This entailed managing the project delivery through Data Analysis with SQL, Data Clean up and migration, developed and coordinated the test strategy across multiple teams, including managing bugs and fixes on Jira. 
This new platform has led to the following benefits realization; 
1. Reduced Value at risk (VAR) by 63% 
2. 100% automation of reconciliation and exception handling leading to efficiency through reassignment of human resources to focus on other customer value creation. 

Championed the use of product management, product development, scrum framework and project collaboration tools across the department such as Confluence, Trello, Jira, Miro, Slack. 

Provided thought leadership in training the business units through the use of Human Centred Design and Design thinking methodologies. 

User Experience Design champion contributing to a Google Play Store rating of 4.6, and is the best of Financial Services Apps in Kenya.

Played a key role in collaborating with other business functions and vendor management to achieve the set business objectives.
            

    
    

    
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UI/UX design and prototyping.

Designing user stories, Epics and Themes.

Development of test strategies and test execution.

Developed storyboards and designed wireframes for NCBA Loop product in 2016 through the use of design tools; Balsamic and Pencil.

Played a key role development and launch of mobile savings and loans propositions MoKash in Uganda and Rwanda. Key activities entailed: development of Business Requirement Documents (BRD), Test cases, developing the product program, performing User Acceptance Testing UAT, Product road mapping, Pilot (Beta testing), and post product launch activities. These products currently contribute to 37% of the department's revenue.

Product feature profit maximization through monitoring and controlling the performance of existing products against defined KPIs and industry. Benchmarks, making necessary feature changes to the product suite.
            

    
    

    
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Day to Day operational duties:
Timely incident management in relation to M-Shwari and M-Pawa products.

Adherence to set SLAs through execution of support tickets raised through systems such as; Customer relationship management (CRM), and Remedy Force.

Collaboration with the Data Engineering team through business analysis to support report generation such as reconciliation, Value ate risk (VAR), and customer queries.

Championed Business process improvement -developed and led the implementation of an automation reporting tool, reducing manual processes from 2hours to less than 15 minutes.

Risk analysis and management reducing the fraud cases by 11%.
            

    
    

    
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1.	Recruiting computer lab supervisors
2.	Training the supervisor on their duties and responsibilities
3.	Preparing payroll for supervisors’ pay
4.	Preparing monthly budgets and estimation for the computer lab
5.	Hardware and software maintenance
6.	Networking of computers
7.	Public relation roles to students
8.	Taking inventory of ICT equipment 
9.	Setting up ICT equipment during functions and forums
10.	Formulation and implementation of Student ICT policy

1.	Conducting Accounts Gap Analysis 
2.	Document Verification
3.	Compiling report on Gaps
4.	Remediation of accounts Opening records to ensure that they comply with policy requirements
5.	MI reporting
6.	Snap checking for accuracy
7.	Data entry on E-box
8.	Risk ascertaining and analysis
9.	Filling

Responsibilities:

Attending to the queries from the students.
Ensuring each machine is well functioning and connected to the network cable.
Giving guidelines on how the computers are supposed to be used.

Responsibilities:

Preparation of receipts and debit slips
Reconciliation of the accounts
Verification of Client application forms after payments

Douglas Moruri🇰🇪