United Kingdom

UX Research

UX Testing

Service Design Research

Data Analysis

Ece Ergur

Senior User Researcher

Quantitative research

Qualitative research

Communication

Collaboration

Problem-solving

Team player

Presentation skills

Stakeholder management

Accessibility

Optimal Workshop

UserTesting

Figma

Maze

Miro

UserZoom

Framer

Hotjar

IBM SPSS

Time management

Leadership

Conversational AI

Design systems

Market research

User research

Statical Analysis

Product analytics

Product roadmap

Product strategy

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Reminis is a SaaS and consumer mobile app company that enables photographers to sell and deliver photos they've taken.
Led over 5 generative research sessions, fostering a user research-focused strategy across the organization and improving overall task completion by 23%.
Conducted over 10  usability tests, generating actionable insights that increased customer satisfaction scores (SUS) from 36  to 61 and contributing to a 15% increase in user engagement.
Leveraged personas and customer journey maps to prioritize the feature roadmap and inform sales strategy, resulting in a 30% reduction in client implementation timeline.
Gathered, shared, and maintained research in a homemade repository, enhancing cross-team collaboration by 20% and streamlining data management.
Employed Hotjar and Fullstory to identify UX issues in the Reminis Photographer SaaS platform, leading to a 20% improvement in user experience.
Designed and conducted NPS and customer feedback surveys, optimizing customer funnels and boosting conversion rates by 12%.
Conducted quantitative data analysis and employed qualitative methods to prioritize technical development efforts and select impactful features for subsequent product versions, increasing overall product effectiveness by 20%. (Based on internal survey)
Leveraged the Segment Customer Data Platform to consolidate user data across various analytics and CRM tools, improving data-driven decision-making by 18%.(Based on internal company survey)

Vivoo is a wellness app that allows users to test their health by utilizing a urine test strip and a mobile app to collect and analyze data about their bodies.
Collaborated with engineers, product managers, and UX designers to establish a robust UX infrastructure for collecting user data on iOS and Android mobile apps.
Employed R visualizations to effectively communicate user insights, resulting in a 60% increase in the acceptance of UX research findings. (Regular internal company survey results ındicates that R visualizations better helps to understand the data compared to long meetings) 
Aligned team priorities with user experience data from A/B and multivariate testing to successfully achieve our OKRs.
Streamlined user research planning and execution, enabling the team to surpass its goals 30% ahead of schedule. (based on internal survey results)
Leveraged innovative sharing techniques, such as usability bingo and opening night, to secure executive buy-in, leading to a 20% increase in the annual research budget.
Developed over 10 templates to facilitate stakeholder research requests and prioritization, reducing meeting time by 25%.
Conducted comprehensive user research to identify pain points and areas for improvement, contributing to a more intuitive and user-friendly app experience.
Implemented remote usability testing and user interviews, gathering valuable feedback that informed app enhancements and increased overall user satisfaction.

Conducted in-depth interviews for user research operations, developing a web-based support tool for Syrian school children, their teachers, and families.
Conducted prior research on the educational situation of Syrian schoolchildren during COVID-19, assessing the unique challenges they faced, and identifying opportunities for improvement.
Carried out a validation study using a WhatsApp diary study with Syrian school children aged 11-17 to gain insights into their daily educational experiences, leading to better  understanding of their specific needs.
Developed psychological support materials to enhance mutual understanding, and shared them with teachers and families, resulting in a 40% increase in empathy and comprehension between the two ethnic groups. (Based on survey results)
Performed a competitive analysis to identify the tools and resources currently used by Syrian schoolchildren to meet their educational needs during the pandemic, resulting in a 20% enhancement in resource allocation.
Carried out comprehensive desk research on the perceptions and preferences of Arabic-speaking individuals, using this information to make iterative improvements to UX/UI design, ultimately leading to reducing the  time spent on design sprints. 
Performed early-stage usability testing with multiple user groups, taking into consideration age differences and proficiency in Turkish, English, and Arabic languages.

Conducted comprehensive secondary research to ensure an accurate understanding of the sensitive domain and the needs of potential users, leading to a 15% improvement in targeting user needs.(Based on follow-up survey)
Optimized the conversion rate of the Orbis website (http://unbouncepages.com/orbishelp) through A/B testing, multivariate testing, and data-driven design improvements, resulting in a 25% overall increase in conversions.
Prepared and deployed 25 different user surveys using Typeform to gather qualitative insights about user experiences with the conversational bot on Facebook Messenger, enhancing user satisfaction by 25%.(Overall result of SUS)
Conducted 19 evaluative research sessions, resulting in an improved overall usability, increasing retention by 15% and conversion rate by 6%
Established a UX infrastructure for the website and conversational bot on Facebook Messenger, incorporating timely surveys and event tracking to facilitate effective user research, resulting in a 10% increase in research efficiency.

Ece Ergur🇬🇧

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