United States

Content Design

Ed Marsh

Technical Writer

Public Speaking

Communication

Empathy

Presentation skills

Accessibility

Content strategy

GitHub

Jira

Adobe Creative Suite

Confluence

- Within three months of onboarding I defined user story guidelines used firmwide.
- I create PlantUML sequence diagrams to document and illustrate data and system flows.
- i created a standard PlantUML library of firmwide applications and skinparameters for formatting.
- I've created draft Camunda BPMN workflows.
- I'm a liaison between engineering teams and product managers, ensuring business requirements are explained and understood in epics and user stories.

Documentation Center of Excellence in the Engineering division.
Worked in a docs-as-code (Markdown/GitLab) environment. Wrote Powershell scripts to automate repetitive team tasks. Implemented documentation linter. Maintained style guide and moved its business rules to the linter for automated checking through pipelines.

Re-architected and edited a 1200-topic help system, reducing number of topics by 40% and increasing searchability using DITA structured authoring.

Designed and implemented a unique DITA to Confluence wiki workflow. Success of project led to five additional teams leveraging the technology for their own use.

Created required firmwide eLearning modules.

Implemented information architecture across 15 separate help systems that were combined into one Confluence space.

Implemented Subversion version control (SVN) for DITA topics, graphics, and shared assets.

Completely redesigned 15 HTMLHelp projects authored in RoboHelp using a single, 20kb stylesheet incorporating standards-compliant CSS and jQuery. Reduced number of styles in use by 60%. Created Business Continuity Planning eLearning module viewed worldwide by over 500 employees. Created shared repository of styles, HTML files, master pages and graphics. Oversaw conversion of RoboHelp Server to SQL Server database and migration to new IIS server, then wrote custom SQL queries to retrieve additional usage data. Created and maintained three help systems from scratch.

Sole technical writer for enterprise asset management software. Created and maintained all documentation using MadCap Flare and Adobe Creative Suite. Created demo how-to videos using Adobe Captivate, Soundbooth, and Audacity open-source audio editor. Created GUI elements including tooltips, navigation bar, icons and buttons. Trained internal and external clients on-site and remotely.

I had the self-discipline and organization to run a 60-person marching band in addition to holding a full-time job. Managed a staff of five. Used my design and techcomm skills to create t-shirts, newsletters, press releases, photographs, and the band web site, https://www.linkedin.com/redir/suspicious-page?url=www%2eshsmb%2eorg, starting in 1996. During my tenure, the band represented the state of New Jersey in the National Independence Day parade in Washington, DC The band also performed at several venues including Giants Stadium, the Bamboozle concert, Hershey Park, PA, and in an Ikea commercial.

Integral in converting all documentation to DITA XML using XMetaL and text editors. Primary technical support for a 30-member department. Wrote clear, concise documentation and online help for numerous middleware and business intelligence software products. Designed layout and wrote three chapters of award-winning, four-color manual, the first in the company's history. Experience writing and structuring content for translation/localization.

Performed every aspect of technical publishing - writing, editing, design, content management, online help development. Familiar with HTML, CSS, XML, editing and creating all in a text editor environment.

Ed Marsh🇺🇸