United States

UX Design

Certificate

Associate of Arts - AA

✊🏿🏳️‍🌈 Diversity & Inclusion

Eddy Pollard

Freelance UX/UI Designer

Problem-solving

Critical-thinking

Leadership

Figma

Adobe Creative Suite

Leading the design process for user-centered websites and applications, including wireframes, prototypes, high-fidelity designs, and design systems using Sketch, Figma, and Adobe Creative Suite. I conduct user research and usability testing to iterate designs based on feedback and insights, collaborating with cross-functional teams and stakeholders to deliver projects using agile methodologies. I maintain brand identities and design systems for E-commerce websites, resulting in a 100% satisfaction rate and a strong portfolio of successful projects. Notable projects include redesigning Next Chapters' website, creating a mobile app for Crystroll with recognizable flow patterns, and designing an engaging website for the Transmasculine Alliance Chicago.

Managed a team of 120+ employees through hiring, training, scheduling, and evaluations. I developed and executed a successful sales strategy that led to the store ranking #2 in the Midwest Region. Additionally, I focused on creating exceptional customer experiences that catered to diverse backgrounds and interests, sharpening my skills in empathy, communication, and user-centered design.

Oversaw all day-to-day operations and made key decisions to drive sales and ensure customer satisfaction. I prepared and delivered sales quotes, negotiated prices and service agreements, and managed customer relationships from initial contact through final purchase. Additionally, I established and maintained a comprehensive inventory system, ensuring that the showroom was always well-stocked with a wide variety of products to meet customer needs.

Crafted exceptional customer experiences through empathetic and engaging communication, catering to a diverse range of customer backgrounds. I also developed a comprehensive training system that facilitated the growth and development of staff members, honing skills in instructional design and team leadership.

Assisted customers, demonstrated extensive knowledge of the company's product offerings, collaborated with designers to create custom furniture designs, and followed up with customers to ensure their satisfaction. I maintained accurate records of sales transactions, participated in ongoing training and education, and contributed to the overall success of the store by meeting or exceeding sales goals and delivering exceptional customer service.

Designed and sold a wide range of custom home furnishings, including fabrics, window treatments, furniture, and accessories. I worked closely with customers to understand their needs and preferences, providing expert advice and guidance to help them choose the perfect pieces for their homes. In addition, I created and maintained a comprehensive inventory system, ensuring that the store was always well-stocked and organized for optimal sales performance.

Conducted research on design trends and materials, and drafted detailed floor plans and presentations. I assisted with project management tasks, including coordinating with vendors and contractors, tracking timelines and budgets, and ensuring timely completion of deliverables. I maintained an organized design studio, conducted site visits, and contributed to the overall success of the firm by working collaboratively with colleagues and providing exceptional customer service to clients.

Eddy Pollard🇺🇸

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