Cyprus

Customer Experience (CX)

Sales

Business Development

Customer Success Management

Project Management

Postgraduate Degree

Startup Academy

Master of International Relations

Specialist (5 years)

Ekaterina Korneeva

Sr CSM

Relationship management

Public Speaking

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Presentation skills

Customer service

Stakeholder management

Project management

Salesforce

Tableau

Zapier

Greenhouse

Miro

Zendesk

Workday

- Strategically develop and manage corporate partnerships to advance Health & Help's healthcare missions.
- Lead negotiations and maintain strong networks with industry leaders, ensuring effective collaboration and mutual value.
- Coordinate cross-functional teams for successful partnership execution and compliance.
- Analyze market trends for strategic growth and impact maximization.

- Coordinated and led fundraising initiatives that supported Health & Help's mission to deliver medical care in underserved regions of Central America.
- Engaged with donors, stakeholders, and partners to raise awareness and financial backing for our clinics in areas with limited healthcare access.
- Organized fundraising events, campaigns, and donor engagement activities, ensuring alignment with the organization's values and objectives.
- Collaborated with marketing and communications teams to craft compelling materials showcasing the tangible impact of contributions.
- Maintained and nurtured relationships with existing donors, fostering long-term support and encouraging recurring contributions.
- Monitored fundraising metrics, ensuring targets were met and adapting strategies as required.

Managed relationships with top-tier enterprise clients, driving major contract negotiations ($mln) and implementations that substantially boosted company revenue.
- Collaborated with strategic customers to define business objectives, timelines, and success metrics, maximizing Wrike's potential to meet these goals.
- Leveraged programs such as the Voice of the Customer and Success Plans methodology to improve customer outcomes.

Social Impact and Employee Resource Group Involvement:
- Acted as a liaison for Employee Resource Groups, including Women of Wrike and Social & Environmental Responsibility Volunteering Employees, driving employee engagement and promoting a diverse and inclusive workplace culture.
- Orchestrated social responsibility initiatives involving community engagement, employee volunteerism, and charitable giving.
- Fostered partnerships with external community organizations and reported on the impact of social initiatives, ensuring transparency and accountability.

- Oversaw the strategic lifecycle of key clients, orchestrating planning, monitoring, and reporting initiatives in collaboration with internal teams and partners.
- Conducted periodic reviews of customer workspaces to optimize Wrike usage and facilitate robust internal and external communication narratives.
- Collaborated with the account management team, securing revenue retention and identifying upsell opportunities within my portfolio.
- Conducted Executive Business Reviews (EBRs) and Onsite Customer Visits, assessing Wrike's impact on team productivity and identifying areas for improvement.
- Partnered with the marketing team to spotlight client success stories, resulting in two customer case study videos.
- Authored enterprise-focused articles for Medium and Habr, highlighting Wrike's product features and benefits.

Achieved highest Gross Retention Int. 2018, and highest Net Retention, 2019.

Developed a peer-to-peer educational platform while studying at Skolkovo Business School, Startup Academy program.
Successfully joined the Y-Combinator Startup School online mentorship program, reaching the final 1000 out of 50000 applicants.
Built a team from scratch and gained valuable experience in product management, MVP development, and public speaking.

Ascended from Sales Manager to Team Lead, overseeing the hiring and training of three staff members and supervising a network of 15 university ambassadors. Effectively managed the promotion and sales of the Language Courses Abroad program, liaising with global language schools.

- Spearheaded a targeted marketing strategy, achieving enhanced program enrollment and visibility.
- Surpassed sales targets through strategic planning and effective financial management.
- Fostered client and community relationships through excellent event management and interpersonal skills.
- Conducted the majority of marketing events at no cost or through barter, showcasing strategic financial management and partnership-building abilities.

Awarded "Rookie of the Year 2015", "Sales Person of the Year 2016", and in April 2016, ranked as the top-rated manager in Russia with a 4.7 out of 5 rating according to customer feedback.

Supported the Winter Olympic and Paralympic Games as part of the Visa Customer Service Team in Sochi, Russia.
Worked to resolve various customer issues related to credit and debit cards and banking, collaborated with the G-Cass service and POS terminals; directing guests within the Olympic Park and Olympic facilities.

During the Paralympics, expressed a desire to take on additional responsibilities and was granted the opportunity to contribute to the event's success by working in the mountain cluster, despite not being a member of the official staff. There I developed a strong sense of responsibility and sensitivity toward customer requests, particularly those with disabilities.

Developed marketing strategies for the college, created information brochures and booklets in various languages, and managed social media accounts to promote the institution.
Engaged with potential students through various channels, including street promotions, students centers visits, and organizing relocation, visa support, and housing assistance for international students.
Ensured compliance with documentation requirements and liaised with the US Department of Homeland Security regarding the students' visa status.
Contributed to fostering a culture of diversity and inclusion by promoting the college's commitment to cultural sensitivity and social responsibility.

X and XI International Investment Forum "Sochi-2011" and "Sochi-2012"; IX Krasnoyarsk Economic Forum "KEF-2012"; IX International Forum "Investing in People", Kislovodsk 2012. 

Consultation of participants and visitors of the forum on the activities of the Corporation's current projects and possible options for cooperation.

Ekaterina Korneeva🇨🇾

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