India

Content Strategy

Business Development

Customer Success Management

Ekta Shrivastava

Talent Strategist

Communication

Time management

Empathy

Organisation skills

Presentation skills

Conflict resolution

Stakeholder management

Leadership

Email writing

WordPress

With this progression, led the expanded portfolio in the areas of designing learning solutions across the Engineering and Product team, Budget Management across the org. Managed Global regions - Singapore & Malaysia across the organisation including Engineering, Sales and Product Orgs. 

Designed & Delivered - Managerial Development, First time Managers. Curated programs for Hi-potential audience across the org. And tailored persona-based programs. 

Developed an opportunity within the org to create marketplace content an set-up Academy to build learning credibility for Fintech professionals. Designed the consumer journey for academy and built a pipeline of 3 months about the program

Strategic Thinking and Vision - Aligning 100% L&D Goals, Measurable Metrics & Initiatives with organizational priorities and future growth strategies. Develop effective tailored learning programs for Upskilling & Onboarding new joiners across personas by leveraging learning platforms. 

Talent Development & Career Pathing - Partner with Leaders to assess skill gaps, develop targeted learning solutions & design career path framework

Operational Excellence - 100% Automated L&D Operations & Reporting by leveraging LMS/LXP, Data-visualisation tool. 

Build & Boost Digital learning to promote learning culture and Drive Capability Innovation: Identify, define and develop 100% tailored competency-based interventions. 

Proficient in designing and deploying competency-based assessments to conduct capability-gap analysis within the workforce. Market-place Academic Education - Set-up market-place certification programs via Academic education.  

Organisational Development (OD) Interventions - Design and Implement role-based / domain-based intervention for Succession planning in the organization.

Lead foundation of setting up the learning operations for Capability Centre. Crafted the Internal Microsite as One-stop solution, Deliver range of L&D interventions for technical and behavioral skills. Drive Orientation programs for new employees to help them blend into the culture of the organisation.

Strategise, plan and bring forth innovative forms of learning to engage learners with blended learning, byte size learning and self-learning approach. Publish and implement initiatives to develop and provide industry know-how and exposure. Explore External vendor partners post successful assessment of their capability.

A decade old in learning and development to enhance behavioral and soft skills. Have implemented – 
•	Blended-learning methodology, 
•	Flipped learning journey, 
•	E-learning modules and 
•	Face-to-face approaches

Identify, plan, and deliver a range of L&D interventions in terms of technical and behavioral skills, and drive performance improvement and delivery against business objectives. 

Plan learning interventions based on career progression, career pathing and innovate learning opportunities via Digital learning, and alliance partner services  (with Adobe and Oracle products, Microsoft & Google Cloud Programs) and building byte-size learning interventions. 

Standardise the learning opportunities for role-based, skill-based and mid - to - senior level leadership.

Identify, plan and Initiate Learning journeys, events and monitor its execution. Conduct leadership connects, Podcasts and Byte-size videos to create an enriching platform for employees to learn from leaders and build business relevancy

Create robust workshop content including multiple learning aids like - Facilitator’s Manual and Participant Guide and Handbook, Assessments for knowledge checks, Quizzes and Tools for building participant engagements

Design the program flow imbibing all the dimensions of learning patterns like activities, case studies, role plays and  videos. Also, discussion on real-time challenges to brainstorm all possible outcomes to get effective results 

Design evaluation tools to create a focused learning path for employees and measure the skill development resulting into better employee performance and delivering value to business. A focus to deliver every session with changing perspective of the organization, develop interpersonal skills and  build empathetic abilities
 
Skilled in implementing organizational and employee development program, which includes competencies like – Communication and Presentation Skills, Time Management and multiple priorities, Negotiation Skill & Conflict  Management, Goal Setting, Managing Client relations and Customer centricity, Inter-personal & Listening Skills, Coaching Skills, Enhance Creativity & Design thinking skills. Leadership & Mid-level Manager Upskilling Programs.

Designing QBRs (Quarterly Business Reviews) as per the client requirements; incorporating all the activities  performed by the facility teams, financial gap analysis and improvement plan creation 

Designing periodic Newsletter and communication, Tracking CMO audit schedules, closures, as well as observations,  Statutory compliance – Conducting of Mock audits / Actual audits and closure of the observations and pending  points, driving update sharing and constant check during the transition of any new account till stability 

 Benchmarking for multiple requirements and spawning a gap analysis for enhancement. Facilitate operational excllence training, TTT Program for JLL - Learning and Development across all accounts, conduct client  customized trainings in knowledge and behavior enhancement for employees and Develop and implement learning  and development strategies for the organisation

Being the regional training coordinator, design the training calendar for South region, responsible for conduction  of the training and record the training data and feedback analysis, Process based training / Induction for technology  tools implementation and seek updates for the same

During my time as an Assistant Manager in Bengaluru, Karnataka, India, I focused on consulting L&D practices, conducting train the trainer workshops, and creating customized learning content for small scale organizations. My efforts led to improved employee performance and productivity, ultimately benefiting the organizations I worked with.

During this time, I paved my way to gain expertise in building measurable learning models, design learning metrics for businesses to build real-time and effective outcomes for employees.

Ekta Shrivastava🇮🇳

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